Simone Palmer
Fair Mount Terrace, Mandeville,
Summary
A responsible HR Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Possesses strong knowledge of In-depth understanding of customer service, data entry and file management. skilled enough to review policies and suggest actionable improvements aligned with industry best practices.
Overview
8
8
years of professional experience
Work History
Senior Associate-Human Resource Assistant
Sutherland Global Services
05.2024 - Current
- Provided exception resolutions to service now and workday tasks.
- Email management
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
Customer Service
Sutherland Global Services
01.2022 - 01.2023
- Provided outstanding customer service, addressing concerns promptly and professionally.
- Provided exceptional customer service, resolving issues promptly and exceeding expectations.
Cashier, Salad Chef
Flamin Wok Catering
02.2022 - 05.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Flamin Wok Catering
01.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service and Secretary
Independent Integrated Publishers
07.2017 - 12.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
Customer Service Representative
Independent Integrated Publishers
07.2016 - 08.2016
- Responded to customer requests for products, services, and company information.
Education
Foods, Nutrition And Health - Foods, Nutrition, And Wellness Studies
Holmwood Technical High School
Christiana, Manchester06.2017
Skills
Organized
⮚ Empathetic
⮚ Excellent time management skills
⮚ clerical skills
⮚ Detail Oriented
⮚ Excellent advisory and proactive skills
⮚ Excellent verbal and written communication skills
⮚ Team Work
Accomplishments
- Champion class reader - (2014)
- Grade 8 top achiever - (2015)
- Grade 9 high achiever - (2016)
- Top Food, Nutrition and health student- (2016)
- Grade 10 high achiever - (2017)
Qualificationsummaryandskills
- Organized
- Empathetic
- Excellent time management skills
- Clerical skills
- Detail Oriented
- Excellent advisory and proactive skills
- Excellent verbal and written communication skills
- Team Work
Leadership Experience
- Student Council - (2014 - 2015)
- Prefect - (2016 - 2017)
References
- Pauline Thompson, Practical Nurse, 876-223-6481
- Jenieve Wright, Secondary education Teacher, 876-412-4424
Timeline
Senior Associate-Human Resource Assistant
Sutherland Global Services
05.2024 - Current
Cashier, Salad Chef
Flamin Wok Catering
02.2022 - 05.2022
Customer Service
Sutherland Global Services
01.2022 - 01.2023
Cashier
Flamin Wok Catering
01.2020 - 01.2021
Customer Service and Secretary
Independent Integrated Publishers
07.2017 - 12.2017
Customer Service Representative
Independent Integrated Publishers
07.2016 - 08.2016
Foods, Nutrition And Health - Foods, Nutrition, And Wellness Studies
Holmwood Technical High School
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