Simone Latoya Burton
Central Village
Summary
Highly motivated and persuasive Appointment Setter with 3+ years of experience in sales, cold calling, customer service, and lead generation. Proven track record of booking high-quality appointments that convert into successful sales. Expert in using CRM systems, handling objections, and creating rapport with clients. Driven by performance and results. Ready to make an immediate impact.
Overview
7
7
years of professional experience
Work History
Remote Appointment Setter
Belay Solution
01.2022 - Current
- Consistently booked 20–30 qualified appointments weekly for high-ticket offers and service-based businesses.
- Engaged leads via cold calling, email, and social media with over 70% show-up rate.
- Used tools like Calendly, GoHighLevel, and Slack to manage leads and team communication.
- Maintained daily KPIs and exceeded weekly targets.
- Built rapport with cold leads and nurtured warm prospects through follow-up strategies.
- Freelance
Sales & Customer Service Agent
Progressive Supermarket
01.2020 - 01.2022
- Delivered top-tier customer service while upselling store promotions.
- Managed customer issues efficiently, increasing repeat business by 15%.
- Handled POS transactions, returns, and product inquiries in a high-paced environment.
Cold Call Sales Agent
Rent-to-Own Services
01.2019 - 01.2020
- Made 80–100 cold calls daily to pre-qualified leads, converting 25% into appointments.
- Developed scripts that increased lead interest and improved engagement.
- Worked closely with closers to ensure seamless client handoff.
Education
High School Diploma -
Spanish Town High School
Spanish Town, Jamaica07-2016
Skills
- Appointment Setting
- Cold Calling & Lead Qualification
- CRM Systems (HubSpot, Salesforce, GoHighLevel)
- Objection Handling
- Email & SMS Outreach
- Script Writing & Delivery
- Communication & Active Listening
- Time Management & Follow-up
- Sales Funnel Knowledge
- Zoom/Phone/Calendar Scheduling
References
Available upon request.
Timeline
Remote Appointment Setter
Belay Solution
01.2022 - Current
Sales & Customer Service Agent
Progressive Supermarket
01.2020 - 01.2022
Cold Call Sales Agent
Rent-to-Own Services
01.2019 - 01.2020
High School Diploma -
Spanish Town High School
Tools & Platforms
- CRM: GoHighLevel, HubSpot, Salesforce
- Scheduling: Calendly, Google Calendar
- Communication: Zoom, Slack, WhatsApp
- Project Management: Trello, Asana
- Dialers: Mojo, Aircall, CallTools