Simone Hendricks
Lot 308, 6th Salmon Way Braeton PH1,St. Catherine
Summary
To become the Governor of the Bank of Jamaica. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Securities Officer
National Commercial Bank Ja
10.2022 - Current
- Manage the allocation and reassignment of securities in the core systems.
- Maintain securities registers for the NCB Group.
- Manage settlements in the Central Securities Depository for the Group.
- Manage the relationships with Custodians and counterparties in relation to Securities-related activities.
- Execute security pricing and creation of securities in core systems.
- Prepare monthly/ad hoc reports, including reverse repo collaterization and off-balance sheet holdings reports.
- Conducts thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Business Support Clerk
National Commercial Bank Ja Ltd
1 2021 - 10.2022
- Reviewing, processing, and updating client account information/records for NCBCM Jamaica and NCBCM Cayman.
- Auto Gen/Roll process - Establishment of Retail Repurchase Agreements and allocation of underlying securities.
- Collate and update client's account with equity buy/sell transactions.
- Create and maintain a CSD account.
- Identify and record retail repo breaches.
- Handled sensitive information with discretion while maintaining confidentiality according to established protocols.
- Demonstrated excellent attention to detail in proofreading documents before distribution or submission.
- Assisted colleagues with various tasks during peak periods or absences to maintain optimal workflow efficiency at all times.
- Conducted thorough research to gather pertinent information for various projects, contributing to informed decision-making processes.
Customer Service Agent
Sagicor Life Jamaica Ltd
06.2017 - 09.2018
- Thoroughly assisted clients on each major business lines which encompassed health and life insurance, banking, investments and pension.
- Identified issues as it relates to inconsistencies that are conveyed on bank accounts, credit cards, life insurance policies and health insurance claims.
- Utilized CRM software proficiently for accurate documentation of customer interactions and follow-up actions.
- Supported new hires through mentorship, helping them acclimate to the contact center environment more quickly.
- Acted as liaison between customers and various departments, facilitating communication to resolve complex issues effectively.
- Managed over 55 client calls on a daily basis
Education
Bachelor of Science - Banking And Finance, Economics (Double Major)
University of The West Indies
Mona, St. Andrew 09.2018 - 08.2021
Associate of Science - Natural Sciences
St. Andrew High School For Girls
St. Andrew 09.2008 - 08.2015
Skills
Proficient with Excel at Intermediate level
Excellent reporting and analytical skills
Establish and maintain JCSD ordinary and Retail Repo accounts
Proficient in Auto Gen/Roll Process using Unibanx System
Knowledgeable about Jamaica Stock Depend System
Proficient in the use of JAM-CLEAR CSD system
References
- Chavelle Wellington, Assistant Manager-Group Client Contact Centre, Sagicor Life Jamaica Ltd, 876-285-8757
- Orinthia Durrant-Brown, Team Lead-Trade Securities, National Commercial Bank Jamaica Ltd, 876 809-5251
Timeline
Securities Officer
National Commercial Bank Ja
10.2022 - Current
Bachelor of Science - Banking And Finance, Economics (Double Major)
University of The West Indies
09.2018 - 08.2021
Customer Service Agent
Sagicor Life Jamaica Ltd
06.2017 - 09.2018
Associate of Science - Natural Sciences
St. Andrew High School For Girls
09.2008 - 08.2015
Business Support Clerk
National Commercial Bank Ja Ltd
1 2021 - 10.2022
Similar Profiles
Tia T. RobinsonTia T. Robinson
Private Banking Officer at National Commercial Bank Ja LimitedPrivate Banking Officer at National Commercial Bank Ja Limited
Sherine WatsonSherine Watson
Client Services Representative - Internal at National Commercial Bank Ja. LtdClient Services Representative - Internal at National Commercial Bank Ja. Ltd
STEPHAINE CLARKESTEPHAINE CLARKE
Service Quality Manager at National Commercial Bank Ja. LtdService Quality Manager at National Commercial Bank Ja. Ltd