Simone Hall
Ocho Rios,06
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Ocho Rios Jerk Centre. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Skilled in training and managing teams, ensuring operational excellence in high-pressure environments. Adaptable and detail-oriented, committed to delivering exceptional results.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Server/ Team leader
Ocho Rios Jerk Centre
Ocho Rios , St. Ann
06.2022 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed table settings and organized dining area for optimal guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Customer Service Representative
Total Tools
Ocho Rios, St. Ann
10.2019 - 01.2020
- Assisted customers in selecting tools and equipment for various projects.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Processed returns and exchanges while ensuring customer satisfaction.
Team leader/ Server
Mongoose Restaurant
Ocho Rios , St. Ann
10.2013 - 05.2019
- Led team meetings to discuss project updates and assign tasks.
- Trained new team members on operational procedures and best practices.
- Coordinated schedules to ensure adequate coverage during peak hours.
Education
Certificate - Supervisory/ Management
Heart/ NSTA Trust
Beechamville , Falmouth 08.2024 - 08.2025
Certificate - Hospitality Guest Service Practitioner
Heart NCTVET
Ocho Rios, St. Ann 06.2024 - 09.2024
Certificate - Team Jamaica
Team Jamaica Program
02.2024 - 02.2024
Certificate - Customer Service Representative(Admin Asst)
Heart/NCTVET
Ocho Rios, St. Ann 10.2019 - 03.2020
Skills
- Customer service
- Team leadership
- Conflict resolution
- Effective communication
- Team player
- Attention to detail
- Time Management skills
- Adaptability
References
References available upon request.
Timeline
Certificate - Supervisory/ Management
Heart/ NSTA Trust
08.2024 - 08.2025
Certificate - Hospitality Guest Service Practitioner
Heart NCTVET
06.2024 - 09.2024
Certificate - Team Jamaica
Team Jamaica Program
02.2024 - 02.2024
Server/ Team leader
Ocho Rios Jerk Centre
06.2022 - Current
Customer Service Representative
Total Tools
10.2019 - 01.2020
Certificate - Customer Service Representative(Admin Asst)
Heart/NCTVET
10.2019 - 03.2020
Team leader/ Server
Mongoose Restaurant
10.2013 - 05.2019