Silvia Encarnacion
Freeport,NY
Summary
Dedicated and bilingual professional with a strong foundation in operations, customer service, and administrative support. Recognized for exceptional organizational skills, adaptability, and a thoughtful, people-centered approach to work. Proven ability to thrive in fast-paced environments by supporting teams, managing sensitive information, and delivering high-quality service to clients and colleagues alike. Seeking a dynamic role within a growing organization where I can contribute to operational efficiency and overall satisfaction.
Overview
7
7
years of professional experience
Work History
Administrative Support Associate
Northwell Health
New Hyde Park, NY
12.2023 - Current
- Greet patients in a professional manner while providing assistance as needed.
- Obtain various pre-appointment patient records/ test results.
- Escort patients to examination and/or procedure areas.
- Screen patients to ensure physical and safety requirements for specific procedure/testing are met.
- Handle confidential information with discretion and tactfulness.
- Perform general office duties including photocopying, scanning, faxing.
Pharmacy Technician
CVS
Freeport, NY
10.2021 - 02.2024
- Processed prescription orders accurately for diverse patient needs.
- Managed inventory levels, ensuring stock availability and organization.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Restocked shelves with new supplies of medications as needed.
Dining Service Assistant
Maple Pointe Senior Living
Rockville Centre, NY
08.2019 - 09.2020
- Delivered meals to residents in a timely and friendly manner.
- Monitored dining area for safety and resident comfort throughout service.
- Maintained cleanliness of the dining area by wiping down tables, sweeping floors, and emptying garbage cans as needed.
- Assisted with taking orders from residents in a polite and timely manner.
Childcare Assistant
Reasons to Love Daycare
Freeport, NY
09.2018 - 06.2019
- Assisted in daily meal preparation and ensured nutritional needs were met.
- Maintained a safe and clean environment for children to explore and learn
- Monitored behavior and implemented positive discipline strategies when necessary.
- Provided safe, nurturing and stimulating environment for children.
- Observed and monitored the safety of all children in care.
Education
Graduate Certificate -
Access Careers
Hempstead, NY04-2021
High School Diploma -
Freeport High School
Freeport, NY06-2018
Skills
- Time management
- Strong communication skills
- Bilingual (English and Spanish)
- Meticulous and organized
- Customer service-oriented
- Computer literacy
References
References available upon request.
Timeline
Administrative Support Associate
Northwell Health
12.2023 - Current
Pharmacy Technician
CVS
10.2021 - 02.2024
Dining Service Assistant
Maple Pointe Senior Living
08.2019 - 09.2020
Childcare Assistant
Reasons to Love Daycare
09.2018 - 06.2019
Graduate Certificate -
Access Careers
High School Diploma -
Freeport High School