Siena Smith
Falmouth
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Zacharey Alexander
Falmouth
04.2022 - Current
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Received and recorded patrons' dining reservations.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Provided menus and answered questions about menu items and specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Directed patrons to lounges and waiting areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Salesperson
Patrick
Falmouth
12.2022 - 04.2023
- Prepared and delivered appropriate presentations on products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified customer needs by asking questions and advising on best solutions.
- Advised customers on the latest product features and benefits.
- Listened to customer needs to identify and recommend best products and services.
- Reset store displays for special events and seasonal merchandise changes.
Customer Service Cashier
Huntley Duhaney
Falmouth
06.2021 - 12.2022
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Provided excellent customer service by helping customers locate items they were looking for.
- Operated cash registers to process payments for goods and services.
Data Capturer
Mrs.Gobern
Falmouth
05.2022 - 07.2022
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Kept data secure and followed proper procedures for uploading and transmitting information.
Education
High School Diploma -
William Knibb Memorial High School
Zion,Martha Brae07-2021
Skills
- Group reservations management
- Strong interpersonal skills
- Exceptional communication
- Guest reservation management
- Excellent multitasking
- Guest experiences
- Outstanding customer service
- Guest accommodations
- Time management
- Guest services
Timeline
Salesperson
Patrick
12.2022 - 04.2023
Data Capturer
Mrs.Gobern
05.2022 - 07.2022
Restaurant Hostess
Zacharey Alexander
04.2022 - Current
Customer Service Cashier
Huntley Duhaney
06.2021 - 12.2022
High School Diploma -
William Knibb Memorial High School