Shyanne Smith

Interacted with customers via inbound calls and emails to address queries about health saving accounts. Clarified claim explanations and supported daily account issues and card inquiries.

• In this position I assist customers with various order issues and provide real time resolution for these while remaining empathetic and courteous.

• In this position I had a unique experience with customers where I assisted with creating various cards and envelope designs where needed. I also resolved any issues the customer had aside from creations.
• BPO

• In this position I assisted Customers with various issues surrounding billing, landline and internet where I provided quick resolutions and detailed explanations.

• In this position I was required to work with customers with various issue to ensure a clear and suitable resolution.