Resourceful and professional individual with a proven track record of successfully coordinating and monitoring operations across multiple departments. Adept at leading teams and solving problems. Dedicated to streamlining operations to reduce costs and enhance organizational efficiency. Strong commitment to maintaining the quality of services and products, bringing a hardworking mentality to every task.
Hi, I’m
Shian Shepherd-Sybourn
Financial Advisor/ Accountant
Kingston,Kingston
Summary
Overview
6
years of professional experience
2
Certifications
Work History
Sagicor Life Ja
Financial Advisor
10.2023 - Current
Job overview
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Ibex Global
Team Manager
10.2022 - 04.2023
Job overview
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
Six Flags Darien Lake, Food
Beverage Lead & Cook
05.2022 - 09.2022
Job overview
- Demonstrated service culture that prioritized guest service experience and modeled, trained and coached expectations to deliver service standard.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced customer satisfaction by providing personalized beverage recommendations based on individual preferences.
Tim Horton Pembroke
Baker
06.2022 - 07.2022
Job overview
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Sutherland Global
Customer Service Advocate
05.2019 - 04.2022
Job overview
- Assisted customers with issues they had regarding productsand services
- Provided general information to customers regarding servicesoffered
- Conducted research using surveys and other methods.
Advantage Communications Jamaica
Technical and Customer Support Advisor
10.2021 - 12.2021
Job overview
- Maintained detailed records of customer interactions, allowing for better tracking of trends and improvements in service delivery.
- Participated in regular training sessions to stay up-to-date on industry developments and emerging trends related to support practices.
Conduent Jamaica
Technical Support Advisor
02.2021 - 05.2021
Job overview
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
Ibex Global
Customer Service Advisor
09.2019 - 10.2019
Job overview
- Handled customer enquiries by answering any questions andqueries over the phone or online
- Provided support and information regarding products andservices to customers
- Built and maintained productive relationships with customers.
Domino's Jamaica
Customer Service Representative/ Pizza Maker
10.2018 - 05.2019
Job overview
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Answered constant flow of customer calls with minimal wait times.
Education
University of The West IndiesKingston, Jamaica
Bachelor of Science from Marketing, Accounting
University Overview
- Accounting
- Economics
- Statistics
- Mathematics
- Management Studies
- Financial Management
Wolmer's Trust High SchoolKingston, Jamaica
High School Diploma
University Overview
Three (3) CAPE subjects include:
- Accounting Unit II
- Economics
- Communication Studies
Nine (9) CSEC subjects include:
- Chemistry
- English Language
- English Literature
- Mathematics
- Electronic Document and Preparation Management
- Information Technology
- Principles of Business
- Principles of Accounts
- Spanish
Skills
Data Analysis
Certification
Events Management Training - 2021 - Pending
Timeline
Financial Advisor
Sagicor Life Ja
10.2023 - Current
Team Manager
Ibex Global
10.2022 - 04.2023
Baker
Tim Horton Pembroke
06.2022 - 07.2022
Beverage Lead & Cook
Six Flags Darien Lake, Food
05.2022 - 09.2022
Technical and Customer Support Advisor
Advantage Communications Jamaica
10.2021 - 12.2021
Technical Support Advisor
Conduent Jamaica
02.2021 - 05.2021
Customer Service Advisor
Ibex Global
09.2019 - 10.2019
Customer Service Advocate
Sutherland Global
05.2019 - 04.2022
Customer Service Representative/ Pizza Maker
Domino's Jamaica
10.2018 - 05.2019
Events Management Training - 2021 - Pending
Wedding Planning Certification - 2021- Pending
University of The West Indies
Bachelor of Science from Marketing, Accounting
11/2022
Wolmer's Trust High School
High School Diploma
08/2017
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