Shevene Nelson
Linstead
Summary
A dedicated and customer-oriented professional with extensive experience in customer service, cashiering, and administrative support. Highly skilled in communication, task prioritization, and problem-solving. Seeking to contribute strong organizational skills and a commitment to excellent service in a dynamic work environment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Conduent
07.2024 - Current
- Respond to customer queries in a timely and professional manner
- Resolve customer complaints and provide effective solutions
- Assist with order placement, cancellations, and modifications
- Provide accurate service information and guide customers through processes
- Escalate complex issues to senior representatives or other departments as needed
- Maintain excellent verbal and written communication skills
Customer Service Representative
Sutherland Global Services
11.2022 - 02.2024
- Respond to customer inquiries and provide service information
- Resolve customer complaints and ensure satisfaction
- Assist customers with order placements, cancellations, and modifications
- Escalate issues that require higher-level attention to appropriate departments
Cashier / Customer Service Representative
Happi Mart Limited
03.2022 - 09.2022
- Assist customers with queries and process transactions efficiently
- Handle payments via debit/credit cards and mobile payment options
- Maintain a tidy cash register area and surrounding environment
- Provide excellent customer service and resolve issues quickly
Server / Dishwasher
Sandals Resort
01.2019 - 09.2021
- Accurately take food and beverage orders from customers
- Deliver food and drinks to customers in a timely and friendly manner
- Clean and sanitize dishes, utensils, and equipment using a dishwasher or manual washing methods
- Maintain a Clean and Organized Dish Room: Keep the dish room clean, organized, and well-maintained
- Restock Supplies: Replenish dish soap, sanitizers, and other cleaning supplies as needed
- Assist with Cleaning the Kitchen: Help clean the kitchen, including sweeping, mopping, and cleaning equipment
Secretary
Stewarts Attorney at Law
04.2017 - 11.2018
- Prioritize tasks, manage time efficiently, and meet deadlines
- Accurately and efficiently enter data into computer systems, spreadsheets, or databases
- Coordinate appointments, meetings, and events while maintaining calendars and schedules
- Maintain organized filing systems (both physical and digital) in compliance with data storage policies
- Prepare documents and ensure records are accurate and up-to-date
Customer Service Representative / Cashier
Surity Book Store
05.2014 - 10.2016
- Handle payments and operate cash register efficiently
- Maintain a tidy bookstore environment, including shelving, dusting, and restocking books
- Assist with receiving and processing book shipments while maintaining accurate inventory records
- Manage multiple customer transactions and tasks simultaneously
- Provide exceptional customer service, respond to customer inquiries, and resolve issues promptly
Education
High School Diploma - English Language, Principles of Business, Office Administration
Magrath High School
Linstead, St. Catherine01.2014
Skills
- Money Management
- Computer Skills (Microsoft Office Suite)
- Excellent Communication Skills (Verbal and Written)
- Team Player
- Time Management and Task Prioritization
Hobbies and Interests
- Reading
- Singing
- Volunteering at local hospitals and health fairs
Timeline
Customer Service Representative
Conduent
07.2024 - Current
Customer Service Representative
Sutherland Global Services
11.2022 - 02.2024
Cashier / Customer Service Representative
Happi Mart Limited
03.2022 - 09.2022
Server / Dishwasher
Sandals Resort
01.2019 - 09.2021
Secretary
Stewarts Attorney at Law
04.2017 - 11.2018
Customer Service Representative / Cashier
Surity Book Store
05.2014 - 10.2016
High School Diploma - English Language, Principles of Business, Office Administration
Magrath High School
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