Sherry-Ann Dawes
Lot 442 8West Greater Portmore, Portmore.
Summary
Diligent professional who brings a focused and reliable approach to any task given. Supportive and organized, I possess a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Epsom Basic School
Greater Portmore, Portmore
09.2023 - 03.2025
- Supervised students throughout the day, both in the classroom and outside during breaks.
- Collaborated with other teachers, administrators, parents and community members to ensure successful academic outcomes for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Evaluated students weekly and adjusted lessons accordingly to incorporate improvements.
- Created and enforced child-based, hands-on curriculum backed by Early Childhood curriculum to promote student interest and receptive learning.
- Prepared and graded tests for students.
- Involved parents in student education by cultivating strong relationships.
Urgently, Roadside Assistant Dispatcher
Arise Virtual Solutions Limited
Miramar, Florida
10.2023 - 08.2024
- Recorded customer information and service requests.
- I searched for available service partners to assign and dispatch.
- Made follow-up calls and texts with customers and service partners.
Princess Cruises, Customer Service Representative.
Arise Virtual Solutions
Miramar, Florida
07.2023 - 06.2024
- Suggested cruise ships, excursion packages, cabins, restaurants, and amenities for customers based on individual needs and preferences.
- Recommended upgrades or additional services based on customer preferences.
- Processed payments for bookings using credit card processing systems.
Cox Communications, Billing&Technical Chat Support
Sutherlnad Global
New Kingston
03.2021 - 05.2022
- Used remote login tools to assist clients with technical troubleshooting and product support.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Processed payment transactions, billing concerns, and discrepancies.
Altice, Billing & Technical Support Specialist
Itel BPO Smart Solutions
New Kingston
02.2020 - 11.2021
- Assisted with the remote installations and troubleshooting of home services such as security cameras, internet, cable, and landline.
- Answered customer inquiries regarding billings, payments, and account status.
Hilton Hotels and Resorts, Reservation Specialist
Itel BPO Smart Solutions
New Kingston
11.2017 - 02.2020
- Received inbound calls from customers and travel agents to book reservations, and responded to inquiries regarding availability, rates, payment, and policies.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Coordinated with the sales team to manage group bookings.
Inventory Clerk
Pioneer Meat Products Limited
Maxfield, Kingston
03.2014 - 11.2017
- Created purchasing orders for replenishment of stock when necessary.
- Prepared inventory for shipment by attaching tags and labels.
- Collaborated with other departments to ensure timely delivery of requested items.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
Education
Early Childhood Education
HEART NSTA Trust
Portmore11-2024
High School Diploma -
Gaynstead High School
1-3 Central Avenue, Kingston07-2011
Skills
- Collaborative teamwork
- Effective communication
- Critical thinking
- Task prioritization
- Conflict resolution
- Adaptability
- Proactive
- Classroom management
- Child development
- Time management
- Customer service
Certification
- Early Childhood Education Level 2
- Early Childhood Education Level 3 & 4 (pending)
Voluntary Work
- Drew's Avenue Infant & Primary 2012
Role: Junior Administrative and Teacher's Assistant.
- Epsom Basic School 2016-2018
Role: Administrative and Teacher's Assistant.
References
References available upon request.
Timeline
Urgently, Roadside Assistant Dispatcher
Arise Virtual Solutions Limited
10.2023 - 08.2024
Assistant Teacher
Epsom Basic School
09.2023 - 03.2025
Princess Cruises, Customer Service Representative.
Arise Virtual Solutions
07.2023 - 06.2024
Cox Communications, Billing&Technical Chat Support
Sutherlnad Global
03.2021 - 05.2022
Altice, Billing & Technical Support Specialist
Itel BPO Smart Solutions
02.2020 - 11.2021
Hilton Hotels and Resorts, Reservation Specialist
Itel BPO Smart Solutions
11.2017 - 02.2020
Inventory Clerk
Pioneer Meat Products Limited
03.2014 - 11.2017
Early Childhood Education
HEART NSTA Trust
High School Diploma -
Gaynstead High School