Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shernett Minzie

Kingston

Summary

Dynamic and dedicated professional with proven ability to provide exceptional client support to achieve organizational goals. Currently pursuing studies in aviation, demonstrating a commitment to continuous learning and personal growth. Seeking to leverage my diverse skill set and experience in a challenging role that offers opportunities for growth and advancement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Executive Client Support

Microsoft
09.2018 - Current
    • Provided comprehensive technical support to executive-level clients, including troubleshooting software applications, configuring devices
    • Collaborated with the sales team to identify upsell and cross-sell opportunities, resulting in increased revenue and client retention.
    • Assisted organizations in transitioning from legacy systems to modernized ERP Dynamics 365 plans along with scheduling trials.

Warehouse and Ecommerce Specialist

MaxFit Wellness
06.2023 - Current
  • Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
  • Verify invoices, customer payments, and warehouse orders along with ticket escalations through Zendesk
  • Manage e-commerce customer accounts through Amazon, Shopify, and ETSY which increased revenue by 40%

Wedding Planner Assistant

Betts & Co events
09.2023 - 03.2024
  • Assisted wedding planner with pre-wedding preparations, including vendor research, contract negotiations, and timeline creation
  • Coordinated setup and breakdown of wedding venues, ensuring that all decor and equipment were arranged according to the couple's specifications
  • Collaborated with vendors and suppliers to ensure that all deliveries and setups were completed according to schedule.

Reservation Specialist

Delta Airlines
01.2022 - 11.2022
  • Assisted customers seeking ticket purchases for both International, domestic, and marketed flights
  • Informed passengers of essential travel information such as travel times, potential delays, transfers, transportation connections, medicals, and visa requirements
  • Advise passengers of TSA regulations.

Education

Private Pilot License - Aviation

Aeronautical School WI
Kingston
12.2024

Private Pilot License - Aviation

Caribbean Aviation Training Center
Kingston
12.2021

Diploma - Business Management

International Recognize Qualifications College
Kingston
06.2014

High School Diploma -

Queen High School
Kingston
06.2011

Skills

  • Microsoft Office Suite
  • Dynamics 365
  • Google Suite
  • Shopify
  • Zendesk
  • Documentation Management
  • Data Analysis

Certification

  • Excel Basics for Data Analysis
  • Google Data Analytics
  • Business Administration
  • Accounting
  • English - C2 Proficiency

Timeline

Wedding Planner Assistant

Betts & Co events
09.2023 - 03.2024

Warehouse and Ecommerce Specialist

MaxFit Wellness
06.2023 - Current

Reservation Specialist

Delta Airlines
01.2022 - 11.2022

Executive Client Support

Microsoft
09.2018 - Current

Private Pilot License - Aviation

Aeronautical School WI

Private Pilot License - Aviation

Caribbean Aviation Training Center

Diploma - Business Management

International Recognize Qualifications College

High School Diploma -

Queen High School

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Shernett Minzie