Sherilyn Mclean
West Palm Beach
Summary
Dynamic Quality Control Specialist with proven expertise at US Legal Support Inc., excelling in quality assurance and project management. Adept at enhancing operational efficiency through data analysis and technical support. Recognized for fostering strong client relationships and ensuring meticulous document preparation, driving successful outcomes in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Quality Control Specialist/Proof Reader
US Legal Support Inc.
West Palm Beach
08.2018 - 10.2020
- Executed Quality Control procedures enabling finished transcript submission.
- Concluded digital submission of finalized transcripts to production department.
- Managed transfer of digital files through FTP and SPARC applications.
- Ensured accurate and complete data maintenance in company's database.
- Supported transcriptionists in resolving technical difficulties.
- Coordinated the selection of transcriptionists for upcoming projects.
- Oversaw projects focused on enhancing quality standards.
- Completed workshops for comprehensive knowledge improvement.
- Supported optimization initiatives through targeted analysis and actionable suggestions.
- Conducted training sessions to educate staff on quality assurance policies.
- Inspected legal documents to detect errors related to grammar usage, spelling mistakes, punctuation errors as well as incorrect formatting.
- Ensured language and style consistency in all materials.
- Strategized with attorneys to meet strict deadlines.
Veterinary Receptionist
Justin Bartlett Animal Hospital
Royal Palm Beach
01.2018 - 12.2018
- Welcomed clients and their pets as they arrived at the clinic.
- Managed scheduling for appointments and surgeries through AVIMARK systems.
- Converted recorded diagnoses and recommendations from practitioners into medical records.
- Facilitated financial transactions for clients.
- Arranged tests, lab work, related diagnostic procedures aligning with physician instructions.
- Provided top-notch administrative support for seamless patient interactions.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Created medical records and other documentation with word processing and spreadsheet tools.
- Balanced accounts receivable and payable records.
- Catalogued patient documents efficiently to facilitate quick access.
Sales Associate
Bealls Inc.
Royal Palm Beach
12.2016 - 02.2018
- Offered top-tier service through courteous customer interactions.
- Addressed client grievances effectively and courteously.
- Restocked product displays and ensured proper inventory placement.
- Operated point-of-sale software for transaction management.
- Handled returns, exchanges, and refunds following company procedures.
- Cultivated and nurtured professional relationships with colleagues and senior leadership to ensure team effectiveness.
- Suggested complementary items tailored to customer needs.
Education
Associate of Science - Paralegal
Keiser University
West Palm Beach08-2018
Professional Certificate - Data Analytics
Google
OnlineSkills
- Quality Assurance
- Data Analysis Management
- Technical support
- Project management
- Appointment scheduling
- Database management
- Document preparation
- Client relationship management
- Attorney support
- Notary public
- Legal writing
- Legal research skills
- Effective communication
- Customer Relationship Management
Timeline
Quality Control Specialist/Proof Reader
US Legal Support Inc.
08.2018 - 10.2020
Veterinary Receptionist
Justin Bartlett Animal Hospital
01.2018 - 12.2018
Sales Associate
Bealls Inc.
12.2016 - 02.2018
Associate of Science - Paralegal
Keiser University
Professional Certificate - Data Analytics
Google
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