Summary
Overview
Work History
Education
Skills
Timeline
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SHERIKA SIMPSON-DRUMMOND

SHERIKA SIMPSON-DRUMMOND

Summary

Enthusiastic food server and housekeeping with proven hospitality experience working in fast-paced. Restaurant settings are Hotels. Looking for an opportunity to showcase my skills in interacting with visitors and resolving customer issues.

Overview

10
10
years of professional experience

Work History

Housekeeping Room Attendant

Whispers Hotel
01.2011 - 01.2013
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

House Cleaner

Shirley Retreat Hotel
01.2014 - 01.2018
  • Emptied trashcans and transported waste to collection areas.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Food Server

Terra Nova Hotel
01.2019 - 01.2021
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.

Education

High School Diploma -

Mona High School
Jamaica
07.2005

Housekeeping/Waitressing

B&E Catering Institution
Jamaica
09.2008

Skills

  • Quality Control
  • Supply Restocking
  • Food handling
  • Order Verification
  • Guest Relations Management
  • Personal grooming
  • Cleaning and sanitization
  • Quality Assurance
  • Health and safety compliance
  • Customer Service
  • Safe Chemical Handling
  • Household Management

Timeline

Food Server

Terra Nova Hotel
01.2019 - 01.2021

House Cleaner

Shirley Retreat Hotel
01.2014 - 01.2018

Housekeeping Room Attendant

Whispers Hotel
01.2011 - 01.2013

High School Diploma -

Mona High School

Housekeeping/Waitressing

B&E Catering Institution

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SHERIKA SIMPSON-DRUMMOND