Sherika Rhoden
MANDEVILLE
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Mandeville Hotel
03.2019 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
Sutherland Global
02.2020 - 05.2022
- Managed approximately 50 incoming calls per day while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Knutsford Express
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Front Desk Clerk
Golfview Hotel
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Data Entry Clerk
D.D.N.C & Associates Limited
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.
Education
Christiana High School
01.2019
Clarendon College
01.2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Computer Skills
- Critical Thinking
- Problem Resolution
Cover Letter
The Manager
Dear sir/madam,
I wish to be considered for any available position within your organization. I am a graduate of Christiana High School, who is a hardworking and dedicated individual that wishes to add value to your renowned company. I am equipped to become an immediate team player within your organization, as one of my main attributes is to socialize with new individuals which is a key element.
My strong creativity and remarkable organizational skills, combined with my ability to work well under pressure, allows me to play a vital role in a fast-paced working environment. I am willing to learn and take on new tasks.
I look forward to a response from you. I am available for an interview at a mutually convenient time.
Yours sincerely,
Sherika Rhoden (Miss)
Activities
- 4H Club, 2014, 2017
- Red Cross Club, 2014, 2017
- Student council Body, 2018, 2019
References
- Mr Phillip Bayton, 876-415-7937
- Mr Delroy Miller, 876-335-2491
Timeline
Customer Service Representative
Sutherland Global
02.2020 - 05.2022
Front Desk Receptionist
Mandeville Hotel
03.2019 - 01.2020
Customer Service Representative
Knutsford Express
Front Desk Clerk
Golfview Hotel
Data Entry Clerk
D.D.N.C & Associates Limited
Christiana High School
Clarendon College
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