SHERENE WOOD
Hopewell
Summary
As a highly motivated and passionate individual, my mission is to make a positive impact in the world through my work. I am committed to developing my skills and knowledge in order to contribute to the success of the company I work for while also striving to achieve my own personal and professional goals. I believe that by working collaboratively with others and continuously learning, I can achieve great things and make a meaningful difference in the lives of others.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Reservation Agent
CONCENTRIX
Freeport Montego Bay
11.2020 - 02.2024
- Successfully Creating car rental for customers.
- Checking availability on cars and trucks that best suits customer needs.
- Ensuring all information is correct in order to create a reservation successfully.
- Upselling car insurance and additional equipment Ensuring that all policies are read to customers
- Followed up with customers after their stay to ensure satisfaction and address any issues.
- Provided support to other departments when needed.
- Identified opportunities for cross-selling other products or services.
- Resolved guest complaints by providing exceptional customer service.
Customer Service Agent
Continuum Montego Bay
Montego Bay
09.2019 - 10.2020
- Answering calls and handling customer complaints effectively.
- Ensuring all technical issues are filed and dealt with correctly.
- Assisting callers with updating there information on the website.
- Ensuring all calls are logged and noted before submitted
Customer Service Agent
Conduent Montego Bay
Montego Bay
09.2012 - 08.2019
- Providing patients with their Healthcare information
- Helping patients with using the healthcare website
- Submitting Pre Authorization and out of pocket request for patients
- Providing customer with Accurate information
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Attended training sessions regularly to stay current on new products or services.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
Education
NORTHWEST TVET GRANVILLE CAMPUS
01.2016
HEART COLLEGE OF INNOVATION AND TECHNOLOGY
01.2015
CULINARY PLUS INTERNATIONAL
01.2014
High School -
RUSEA'S HIGH SCHOOL
01.2007
Skills
- Customer service skills
- Attention to detail
- Accuracy
- Computer skills
- Proficiency in Microsoft Office
- Strong work ethic
- Reliability
- Excellent communication skills
- Interpersonal skills
- Teamwork
- Relationship building
- Willingness to learn
- Positive attitude
- Enthusiasm for personal growth
- Enthusiasm for professional growth
- Complaint resolution
- Time management
- Conflict resolution
References
Kanesha Pyne (J.P), 876-503-2098
Languages
- Language Arts
- Social Studies
Timeline
Reservation Agent
CONCENTRIX
11.2020 - 02.2024
Customer Service Agent
Continuum Montego Bay
09.2019 - 10.2020
Customer Service Agent
Conduent Montego Bay
09.2012 - 08.2019
NORTHWEST TVET GRANVILLE CAMPUS
HEART COLLEGE OF INNOVATION AND TECHNOLOGY
CULINARY PLUS INTERNATIONAL
High School -
RUSEA'S HIGH SCHOOL