SHEREEN BERNARD
Portmore,14
Summary
A resourceful Assistant HR Manager known for high productivity and efficient task completion. Specializing in employee relations, compliance management, and recruitment strategies. Excels in communication, problem-solving, and leadership to enhance team performance and organizational growth. Committed to fostering positive workplace culture and driving HR initiatives forward with integrity and innovation.
Overview
10
10
years of professional experience
Work History
Assistant HR Manager
Centerfield Jamaica Ltd
05.2021 - Current
- Providing Support services to upwards of 600 staff and leaders and ensuring the smooth operation of Administrative services
- Manages benefits administration and records management
- Oversees all administrative tasks related to the Operational HR function
- Acts as a Strategic Partner by providing coaching and direction and training to Leaders in key area
- Leads change management initiatives by creating awareness, understanding and ownership of change
- Utilizes HRIS systems to ensure effective reports for use in auditing and analysis of business needs
- Participates in cross-functional initiatives and meetings to meet strategic organizational goals
- Reviewing employee performance to ensure company standards are maintained
- Facilitate probationary termination meetings
- Spearhead the crisis management and accident process
- Represents the company and present evidence at Disciplinary Meetings
- Chairs attendance related disciplinary meetings
- Acts as lead Investigator on grievances and complaints
- Monitors HR distros to ensure timely response to requests and issues
- Collaborates with the HR BP on special projects and training design aimed at staff engagement
- Presents at weekly orientation to new hires
- Conducts exit interviews with staff and give feedback which is critical to the retention process.
HR Investigator
11.2021 - 05.2022
- Carrying out Staff investigations, providing reliable evidence, advice and reports
- Investigated employee cases and met weekly deliverables
- Assisted in the review on the company policy
- Liaised with operations to encourage best practice regarding the Labour Law
- Approve a variety of leave
- Gathered evidence and collate reports for the hearing process.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Prepared detailed reports summarizing investigative activities and results.
HR & Admin Manager
Cleaning Connection Ltd (Cayman Islands)
11.2016 - 12.2020
- Administered daily operations and HR programs at CC Ltd including uniform, health, pension, performance management for more than 35 full-time employees
- Direct Supervision for a staff complement of 35 employees
- Oversaw annual performance reviews
- Directed health and pension process
- Completed policy and manuals to remain compliant with Labour Law
- Led the induction process including orientation
- Tasked with the daily running of all operational duties inclusive of the company’s billing system
- Operated the staff welfare program
- Identified strategic business opportunities for the company
- Managed staff and company records
- Improved efficiency through implementation of attendance software
- Conducted internal training as per international guidelines
- Liaised with labour board on resolutions to complaints and inspections.
Deputy Customer Service Manager
Central Medical Laboratory
09.2014 - 11.2016
- Assisted the Senior Manager in scheduling and conducting of interviews
- Drafted and Implemented HR Policy
- Attended management meetings and made progress reports
- Monitored staff satisfaction, client, and customer surveys
- Visited branches to ensure adherence to company policies
- Trained staff regarding proper procedures or best practice
- Visited with Clients to ensure satisfaction
- Promoted the Services of the business
- Established new business relationships.
Education
Certificate – Industrial Relations -
University of West Indies Mona
01.2022
Certificate – Alternative Dispute Resolution -
University of Michigan- Flint
01.2018
BSc. In Human Resource Management -
University College of the Caribbean
01.2012
Skills
- Industrial Relations & Investigation
- Drafting & Implementation HR Policies and Procedures
- Performance Management and Incentives
- Payroll
- Induction Process Management Training Implementation and Launch
- Customer Service Operations
- Proficient with Microsoft Office Suite, QuickBooks, Outlook & HRIS systems
- Recruitment Management
- Coaching and Mentoring
- Talent Acquisition
- Compensation and benefits
Timeline
HR Investigator
11.2021 - 05.2022
Assistant HR Manager
Centerfield Jamaica Ltd
05.2021 - Current
HR & Admin Manager
Cleaning Connection Ltd (Cayman Islands)
11.2016 - 12.2020
Deputy Customer Service Manager
Central Medical Laboratory
09.2014 - 11.2016
Certificate – Industrial Relations -
University of West Indies Mona
Certificate – Alternative Dispute Resolution -
University of Michigan- Flint
BSc. In Human Resource Management -
University College of the Caribbean
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