Shennel Josephs
Business Administrator
Summary
Dedicated and detail-oriented individual seeking the Branch Clerk position at Teachers' Association Co-op Credit Union Ltd (JTACCUL), where I can utilize my experience and skills to assist the Branch Supervisor in member services, loan processing, and administrative tasks, while promoting the Credit Union's products and services.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Administrative Assistant
Vauxhall High School
08.2022 - Current
- Supported the Branch Supervisor in administrative tasks, including data entry, filing, and document preparation
- Assisted in the processing of loan applications, ensuring accuracy and compliance with regulations
- Provided excellent customer service to members, addressing inquiries and resolving issues in a timely manner
- Prepared lodgments, receipt payments, and disbursed cheques and statements to members
- Handled the disbursement of ATM cards, Certificates of Deposits, and titles for land/motor vehicles.
Customer Service Representative
Columbus Communications Jamaica Ltd
08.2019 - 07.2022
- Assisted customers with inquiries, account maintenance, and product/service information
- Processed financial transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Promoted additional products and services to customers to meet their financial needs
- Resolved customer complaints and issues effectively, ensuring high levels of satisfaction.
Education
Bachelor of Science - Business Administration
Trench Town Polytechnic College
05.2001 - 2023.05
Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace
undefinedCertification
Certified Business Administrator (CBA)
References
- Monique Ewart, Vauxhall High School, Secretary, 876-523-5456
- Gavin DeRizzio, Vauxhall High School, Senior Teacher, 876-542-2456
Timeline
Administrative Assistant
Vauxhall High School
08.2022 - Current
Customer Service Representative
Columbus Communications Jamaica Ltd
08.2019 - 07.2022
Bachelor of Science - Business Administration
Trench Town Polytechnic College
05.2001 - 2023.05
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