SHENIQUE SAMPATH
Spanish Town
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Childcare professional with proven experience in nurturing young minds and fostering safe, engaging environment. Adept at supporting developmental milestones, maintaining organized routines, and promoting positive behavior. Strong focus on teamwork and adaptability, ensuring smooth operations and responsive care. Known for effective communication, patience, and reliability in child-centered settings.
Overview
21
21
years of professional experience
Work History
Childcare Assistant
ROCKA- BY NURSING AGENCY
01.2016 - 12.2024
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
Customer Service Sales Representative
SUPREME VENTURE
04.2008 - 01.2016
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Customer Service Representative
FASHION DEPOT
05.2004 - 03.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
ELTHAM HIGH SCHOOL
ST. CATHERINE, JAMAICA06-2004
No Degree - ENGLISH 2
ELTHAM HIGH SCHOOL
ST. CATHERINE06-2004
Skills
- Problem-solving
- Friendly
- Cheerful and energetic
- Hygiene practices
- Hair Dressing
- Photography
- Baking
- Patience and empathy
- Reliable and punctual
- Snack preparation
- Outdoor activities
- Diaper changes and feedings
- Approachable
- Parent communication
- Emergency procedures
- At-home daycare professional
- Child development specialist
Timeline
Childcare Assistant
ROCKA- BY NURSING AGENCY
01.2016 - 12.2024
Customer Service Sales Representative
SUPREME VENTURE
04.2008 - 01.2016
Customer Service Representative
FASHION DEPOT
05.2004 - 03.2008
High School Diploma -
ELTHAM HIGH SCHOOL
No Degree - ENGLISH 2
ELTHAM HIGH SCHOOL
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