Shenika Rowe
Kingston
Summary
Dynamic and detail-oriented professional seeking to leverage strong organizational skills and a solid educational background. Proven ability to collaborate effectively with diverse teams, fostering a positive and productive work environment. Committed to delivering high-quality results while adapting to changing priorities and challenges. Eager to contribute to organizational success through dedication and teamwork.
Overview
12
12
years of professional experience
Work History
Sales Clerk
Royale Jewellers
11.2013 - 02.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with fellow associates to meet daily sales targets, supporting overall store success.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
HGS - Hinduja Global Solutions
10.2019 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Agent
Rent to Own Services
06.2022 - 07.2023
- Assisted warm leads to purchase rent to own homes
- Checked their credit to make sure they are qualified and transfer them to a real estate agent to close the sale
- Assisted call-in customers with questions and orders.
Customer Service Representative
Fusion BPO
08.2024 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Half Way Tree Primary
01.2004
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Tarrant High School
01.2009
Skills
- Excellent interpersonal skills
- Excellent communication skills
- Ability to cope under pressure
- Detail oriented
- Have excellent investigative and negotiation skills
- Have the ability to adapt easily to working as part of a team as well as be self-directed
- Excellent typing skills with proficiency in Microsoft Word, Microsoft Excel, and basic knowledge of Microsoft PowerPoint
Examination (C.X.C)Grades
- Office Administration Three (3)
- E.D.P.M Two (2)
- Principles of Business Three (3)
- English Language Three (3)
- Social Studies Three (3)
Examination (City & Guilds)Grades
- English for Office Skills Level 1 First Class Pass
- Numeracy Stage 1Examination (Multiple choice) Merit
- English for Office Skills Level 2 Pass
Timeline
Customer Service Representative
Fusion BPO
08.2024 - Current
Sales Agent
Rent to Own Services
06.2022 - 07.2023
Customer Service Representative
HGS - Hinduja Global Solutions
10.2019 - 02.2023
Sales Clerk
Royale Jewellers
11.2013 - 02.2018
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Tarrant High School
Half Way Tree Primary