Shenel Ellis
Kingston
Summary
A highly attentive and courteous Customer Service Agent with 8 years extensive experience in several different customer related roles. Adept at managing time efficiently while providing exceptional customer service. Committed to creating a positive guest experience through meticulous attention to details and a proactive approach to service.
Overview
7
7
years of professional experience
Work History
Collections Administrator
Unicomer Jamaica limited
Kingston, Jamaica
01.2025 - 06.2025
- Managing Accounts Receivable
- Collecting Debt
- Maintaining Records
Passenger Service Agent
GCG Ground Service limited
Norman Manley International Airport, Jamaica
01.2022 - 01.2023
- Check-in Assistant
- Baggage Handling
- Customer Support
Room Attendant
Hibiscus Lodge
Ocho Rios, Jamaica
01.2021 - 01.2022
- Cleaning and Sanitation
- Bed Making and Linen Changing
- Restocking Supplies
Customer Service Sales Representative
Gem Palace
Ocho Rios, Jamaica
09.2018 - 01.2020
- Handled customer inquiries and resolved issues efficiently through multi-channel support systems.
- Developed product knowledge to provide tailored recommendations, enhancing customer satisfaction.
- Processed sales transactions accurately while maintaining compliance with company policies and procedures.
Education
High School - Diploma
Guy's Hill High School
01.2015
Skills
- Teamwork
- Discretion and Privacy
- Time Management
- Product Knowledge
- Communication Skills
- Customer Service Skills
Timeline
Collections Administrator
Unicomer Jamaica limited
01.2025 - 06.2025
Passenger Service Agent
GCG Ground Service limited
01.2022 - 01.2023
Room Attendant
Hibiscus Lodge
01.2021 - 01.2022
Customer Service Sales Representative
Gem Palace
09.2018 - 01.2020
High School - Diploma
Guy's Hill High School