Shenae Mckenzie
Portmore,St. Catherine
Summary
Dedicated professional with experience at Riu Hotels & Resorts, excelling in deep cleaning and quality assurance. Demonstrated exceptional time management while maintaining pristine environments and resolving customer inquiries as a Receptionist at Bahia Principe. Proven ability to enhance guest satisfaction through meticulous attention to detail and safe cleaning practices.
Overview
5
5
years of professional experience
Work History
Housekeeper
Riu Hotels & Resorts
04.2022 - 02.2025
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Receptionist
Bahia Principe
04.2020 - 03.2022
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained confidentiality of information regarding clients and company.
Education
No Degree - Pediatric Nursing
Distinction College
Kingston01-2025
No Degree - Housekeeping
Heart/Nsta Trust
St. Catherine01-2019
High School Diploma -
Kellits High School
Clarendon06-2018
Skills
- Deep cleaning
- Linen replenishment
- Safe cleaning with chemicals
- Exceptional time management
- Quality assurance
- Cleaning techniques
Timeline
Housekeeper
Riu Hotels & Resorts
04.2022 - 02.2025
Receptionist
Bahia Principe
04.2020 - 03.2022
No Degree - Pediatric Nursing
Distinction College
No Degree - Housekeeping
Heart/Nsta Trust
High School Diploma -
Kellits High School
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