Shemone Whyte
St Catherine ,Jamaica
Summary
Known for high spirits and contagious enthusiasm, I bring a vibrant energy to every professional interaction. With a passion for organizing and streamlining processes, excel in creating efficient systems that enhance overall customer satisfaction. Commitment to taking direction with precision, coupled with the ability to lead seamlessly under extreme pressure, positions me as a reliable and resilient team player. Competent Technical Agent well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
8
8
years of professional experience
Work History
Technical Support Agent
Advantage Communication Inc
06.2022 - 10.2023
- At Advantage, I played a key role in delivering exceptional customer service by addressing technical issues related to modems and routers, assisting with billing inquiries, and guiding customers on the payment process. My responsibilities encompassed troubleshooting technical problems, providing billing support, and ensuring customers knew where to make their monthly payments.
- Throughout my tenure at Advantage, I consistently excelled in maintaining high-quality standards. I achieved an impressive average of 90-100% on all Quality Assurance (QA) grades, showcasing my dedication to delivering outstanding customer service and my commitment to punctuality and attendance
Receptionist
Wilson Café
04.2017 - 01.2022
- During my time at Ms. Wilson Café, I served as a receptionist with a primary focus on handling customer inquiries through phone calls. My responsibilities extended to assisting customers with pricing information and providing details about the services offered by the café
Packer
Easy Plus Supermarket
09.2015 - 07.2016
- Gain work experience at Easy Plus Supermarket as a Packer my duties is to ensure that items are packed in an orderly and systematic manner carefully inspection of products to ensure they meet quality standards
Education
High School Diploma -
Bog Walk High School
Bog Walk St Catherine 06.2014
High School Diploma -
Bog Walk High School
Bog Walk Jamaica 06.2014
Skills
- Communication Skills
- Active Listening
- Empathy
- Understanding Needs
- Problem-Solving
- Analytical Thinking
- Patience
- Tolerance for Ambiguity
- Teamwork
- Collaboration
- Knowledge Sharing
- Professionalism
- Etiquette
- Adaptability
- Flexibility
- Resilience
Timeline
Technical Support Agent
Advantage Communication Inc
06.2022 - 10.2023
Receptionist
Wilson Café
04.2017 - 01.2022
Packer
Easy Plus Supermarket
09.2015 - 07.2016
High School Diploma -
Bog Walk High School
High School Diploma -
Bog Walk High School
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