Summary
Overview
Work History
Education
Skills
Certification
Language
Timeline
Generic

Shelly Ann Bowen-McPherson

Montego Bay

Summary

To be a part of a successful organization, where my experiences and education will be fully utilized.

A professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative and Soft Sales Representative

Concentrix
10.2022 - 05.2025

Customer Service Representative

Conduent
09.2016 - 06.2022

Customer Service Representative and Cashier

Mega Mart
01.2011 - 01.2015

Waitress, Hostess and Pastry Chef

Holiday Inn Resort
01.2008 - 01.2010

Education

Cambridge High School
07-2008

Anchovy Primary School
07-2003

Skills

  • Upselling and cross selling
  • Customer service
  • Active listening
  • Data entry
  • Critical thinking
  • Customer relations
  • Cold calling
  • Time management

Certification

  • Caribbean Examination Council (CXC)
  • Mathematics (Grade 2)
  • Caribbean History (Grade 2)
  • Food and Nutrition (Grade 2)
  • Social Studies (Grade 3)
  • English Language (Grade 3)
  • High School Leaving Certificate
  • Certificate of Participation
  • Certificate of Achievements

Language

English

Advanced (C1)

Timeline

Customer Service Representative and Soft Sales Representative

Concentrix
10.2022 - 05.2025

Customer Service Representative

Conduent
09.2016 - 06.2022

Customer Service Representative and Cashier

Mega Mart
01.2011 - 01.2015

Waitress, Hostess and Pastry Chef

Holiday Inn Resort
01.2008 - 01.2010

Cambridge High School

Anchovy Primary School
Shelly Ann Bowen-McPherson