Shelly-Ann Saunderson

Dynamic professional with a proven track record in quality analysis and customer service excellence, notably at Ibex Global. I have been with Ibex for the past 6+ years, 1 and a half years in customer service, where I did phone, chat and email, and was apart of the technical support team (tier2). Skilled in data analysis and Microsoft Office, I excel in enhancing product quality and customer satisfaction. Leveraged audit processes and training material development to improve KPIs by over 30%. Renowned for exceptional data retrieval abilities and fostering strong customer relationships. Dedicated professional bringing several years of experience and diligence to handle needs of large and complex products. Solid history in both manual and automated testing. Seek to apply expertise to growth-oriented, dynamic position. I was also apart of the training department for 1 years and 3 months.