Shelly-Ann Myles

Results-driven operations and records management leader with 8+ years of experience streamlining file systems, safeguarding sensitive information, and delivering efficient, audit-ready documentation. Known for implementing high-impact solutions that reduce retrieval time, elevate data accuracy, and support compliance across multiple departments. Thrives in high-pressure environments and brings a relentless focus on execution, precision, and process optimization. Ready to bring proactive problem-solving and a strong sense of ownership to the Records Officer role at Tax Administration Jamaica.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

• - Records Management & Document Control
• - File Retrieval Optimization & Classification
• - RAIS, ECM, SharePoint & CRM Systems
• - Confidential Data Handling & Access Controls
• - Retention Policies & Archiving Procedures
• - Audit Preparation & Reporting Accuracy
• - SOP Compliance & Regulatory Readiness
• - Stakeholder Support & Cross-Team Collaboration
• - Time Management & Task Prioritization