Shellia PC. Padmore
Spanish Town
Summary
Experienced customer service representative with one year of industry knowledge. Adept at working with various Microsoft platforms and providing both remote and face-to-face assistance. Eager to expand skill set and gain further experience. Expressing keen interest in joining your esteemed company. Would greatly appreciate the opportunity to discuss potential roles within your organization. To schedule an interview, please contact me at 1876-5715641 or via email at shelliapadmore3@gmail.com. Thank you for reviewing my resume, and I eagerly anticipate the possibility of meeting with you in person.
Overview
4
4
years of professional experience
Work History
Sagility
02.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts on call for Medicare and Aneta Customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Jamcou Collections Limited
12.2021 - 02.2022
- Collected on delinquent accounts to reduce overdue balances.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Sweet Cravings
07.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Specialist Diploma - HealthCare (PN)
Distinction Collage
Spanish Town, St. Catherine01.2023
Jose Marti Technical School
Spanish Town, St. Catherine01.2021
Ensom City Primary School
Spanish Town, St. Catherine01.2016
Skills
- Basic Computer Skills
- Microsoft Office
- Business knowledge
- Updating Policy and Claims for Insurance
- Farming
References
- Sharon Hall, 1(876)584-4519
- Akikia Hibbert, 1(876)831-9784
Subjects
- English Language, III
- Mathematics, VI
- Principle of Business, III
- Human and Social Biology, VI
- Social Studies, III
- Agricultural Science, II
Timeline
Sagility
02.2023 - 09.2024
Jamcou Collections Limited
12.2021 - 02.2022
Sweet Cravings
07.2020 - 09.2020
Jose Marti Technical School
Ensom City Primary School
Specialist Diploma - HealthCare (PN)
Distinction Collage
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