Shellane Graham
Burnt Savannah, Frome P.O.,Westmoreland, Jamaica
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Jnr Sous Chef, Sous Chef, Lead cook or Cook position in a professional environment. Organized and dependable, successful at managing multiple priorities with a positive work attitude.
Overview
8
8
years of professional experience
Work History
Jnr Sous Chef
Sandals South Coast
Whitehouse Main Road, Westmoreland, Jamaica
01.2016 - Current
- Resolved problems, improved operations and provided exceptional service.
- Adhered to social distancing protocols and wore mask or face shield.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
- Managed team of [6] employees, overseeing hiring, training, and professional growth of employees.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained excellent attendance record, consistently arriving to work on time
- Developed and maintained courteous and effective working relationships
- Handled 4 calls per day to address customer inquiries and concerns
Kitchen Supervisor
Sandals South Coast
Whitehouse Main Road, Westmoreland, Jamaica
06.2014 - 01.2016
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Identified team weak points and implemented corrective actions to resolve concerns
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Oversaw grill, stove and oven and cleaned equipment after every shift
Education
GED -
Heart College of Hospitality
Runaway Bay, St Ann, Jamaica05.2020
GED -
Culloden Vocational Training Centre
Whitehouse Main Road, Westmoreland, Jamaica04.2007
High School Diploma -
Frome Technical High School
Frome District, Westmoreland, Jamaica06.2006
High School Diploma -
Petersfield Comprehensive High
Shewbury Petersfield, Westmoreland, Jamaica06.2003
Skills
- Excellent Communication
- Team building
- Time Management
- Attention to Detail
- Self-Motivated
- Chef training knowledge
- Chef support
- Chef consultations
- Conflict Resolution
- Decision Making
Accomplishments
- Heart Trust NTA (NVQJ) 2006
- Commercial Food Preparation (Level 1 & 2)
- New England Culinary institute
- Culinary Basics Training (Level 1)
- Certificate of Achievement
- Serv Safe Food Handler
- Heart College of Hospitality
- Hospitality Team Leader Level 1 (pending)
- Caribbean Examination Council (CXC) 2006
- Human and Social Biology
- Social Studies
- English Language
- Food and Nutrition
- Home Management
- Certification to include:
- Supervisor of the month
- Most improved employee
- All Rounder of the month
Timeline
Jnr Sous Chef
Sandals South Coast
01.2016 - Current
Kitchen Supervisor
Sandals South Coast
06.2014 - 01.2016
GED -
Heart College of Hospitality
GED -
Culloden Vocational Training Centre
High School Diploma -
Frome Technical High School
High School Diploma -
Petersfield Comprehensive High