SHELISA THOMPSON
Montego Bay,Jamaica
Summary
An attentive and organized professional seeking a position within a growthoriented organization to gain practical experience. To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and exceeding expectations while working quickly and effectively.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales and Marketing Representative
Dolphin Cove
07.2023 - Current
- Promoted Dolphin Cove’s unique experiences, including marine life interactions, to local and international markets, driving increased bookings and revenue.
- Established and maintained strong relationships with travel agencies, tour operators, hotels, and corporate partners to expand the company’s reach and customer base.
- Represented Dolphin Cove at trade shows, exhibitions, and promotional events, showcasing the company’s offerings and building brand awareness.
- Provided exceptional customer service, acting as the primary point of contact for client inquiries, bookings, and feedback.
- Collaborated with the marketing team to create brochures, advertisements, and online content to attract diverse customer segments.
- Achieved or exceeded monthly and annual sales targets through strategic planning and effective sales techniques.
Entrepreneur | Manager
C & G Sports Bar & Grill
06.2019 - Current
- Interact with customersin a friendly and professional manner, creating a welcoming atmosphere.
- Demonstrate expertise in crafting a wide range of cocktails, utilizing both traditional and innovative techniques.
- Maintain a clean and organized bar area, ensuring compliance with health and safety standards.
- Effectively manage high-volume periods, consistently providing efficient service without compromising quality.
- Assist in inventory management, including ordering and restocking supplies as needed.
Entrepreneur | Manager
Thompson's Furniture Palace
06.2009 - 12.2011
- Oversaw all aspects of business operations, including sourcing, production, sales, marketing and customer service
- Ensured the store's visual merchandising and displays were attractive and well-maintained
- Handled customer inquiries, resolved complaints, and ensured customer satisfaction
- Managed inventory levels, including stock replenishment, order placement and monitoring product performance
- Assisted customers in selecting the appropriate fruit basket for their occasions
- Resolved customer complaints and concerns in a professional and empathetic manner, maintaining customer satisfaction
- Handled order processing, verifying payment information and coordinating delivery
- Proactively followed up with customers to ensure their satisfaction, address any additional needs and encourage customer loyalty
Bartender
D & S Fruit Baskets
01.2006 - 08.2007
- Interact with customers in a friendly and professional manner, creating a welcoming atmosphere
- Demonstrate expertise in crafting a wide range of cocktails, utilizing both traditional and innovative techniques
- Maintain a clean and organized bar area, ensuring compliance with health and safety standards
- Effectively manage high-volume periods, consistently providing efficient service without compromising quality
- Assist in inventory management, including ordering and restocking supplies as needed
Customer Service Representative | Cashier
Rapid True Value
01.2005 - 12.2005
- Processed customer transactions accurately and efficiently, including cash, credit, and debit card payments, while adhering to company policies and procedures
- Provided exceptional customer service by greeting customers, answering inquiries, and providing information about products, sales promotions and store policies
- Assisted in maintaining accurate inventory records, monitoring stock levels and coordinating with the inventory team for replenishment
- Collaborated with team members to ensure a smooth and efficient checkout process, resolving any issues or discrepancies promptly
Education
Team Jamaica Programme -
07.2016
Wilmot's Academy -
05.2016
Knockalva Technical High School -
07.2004
Skills
- Good Communication Skills
- Time Management & Prioritization
- Problem Solving Skills
- Interpersonal & People Skills
- Keen Attention to Details
- Entrepreneurial & Leadership Skills
- Teamwork & Flexibility Talent
- Customer Service & Relations
- Inventory Management
- Sales & Marketing Skills
- Food and Beverage Operations
- Cash Handling Experience
- Mixology
References
Melvin Ottey, Justice of the Peace, (876) 579-4342
Languages
English
Certification
- TPDCo Certificate
- Phlebotomy Certificate
- 5 CSEC Subjects
English A - 2
Social Studies - 2
Principles of Business - 2
Human & Social Biology - 3
Typewriting - 3
Timeline
Sales and Marketing Representative
Dolphin Cove
07.2023 - Current
Entrepreneur | Manager
C & G Sports Bar & Grill
06.2019 - Current
Entrepreneur | Manager
Thompson's Furniture Palace
06.2009 - 12.2011
Bartender
D & S Fruit Baskets
01.2006 - 08.2007
Customer Service Representative | Cashier
Rapid True Value
01.2005 - 12.2005
Team Jamaica Programme -
Wilmot's Academy -
Knockalva Technical High School -
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