SHELEKA KENNEDY
373 Keswick Avenue Cumberland, St.Catherine,Jamaica
Summary
Dynamic professional with a proven track record at Carreras Limited, leveraging excellent communication and teamwork skills to enhance brand visibility and drive sales. Adept at utilizing analytical abilities to generate insightful reports and optimize stock management, consistently achieving high customer satisfaction through effective problem-solving and responsiveness.
Overview
5
5
years of professional experience
Work History
Merchandiser
Carreras Limited
03.2024 - 08.2024
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Cleaned and organized display cases, shelves and aisles.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Established processes for tracking damaged goods returns from retail outlets.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Assisted with customer requests and answered questions to improve satisfaction.
Brand Ambassador
Maggie/Nestle
10.2023 - 02.2024
- Represented brand at various trade shows and events, enhancing brand visibility.
- Increased sales and brand awareness through face-to-face marketing.
- Provided customer service support during promotional events or when needed.
- Gathered customer feedback to inform future marketing strategies and product developments.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
- Communicated regularly with team members regarding progress updates on projects.
- Conversed with customers to share information about products and services.
- Trained new brand ambassadors, sharing best practices and brand values.
Customer Service Rep
Alorica Calling Center
09.2022 - 08.2023
- Returns are processed in accordance with corporate policies and procedures.,ensuring compliance and accuracy
- Utilized in-dept product knowledge and technical computer abilities to address customer inquires regarding product and services.
- Interpreted and communicated policy charges to consumers clearly to explain the rationale behind the modifications.
- Provide detailed information about shipping prices and methods and tracked the progress of customer orders and shipments.
- Managed customer orders for products or services via phone and email efficiently.
- Delivered comprehensive product or service information via email, enhancing customer understanding.
- Addressed client concerns regarding damaged or faulty orders promptly, ensuring customer satisfaction.
Customer Service Rep (amazon Driver Support)
IBEX Calling Center
02.2021 - 09.2022
- Assisting drivers in locating delivery addresses to enhance efficiency.
- Facilitated the check-in process for drivers t their scheduled blocks, ensuring smooth transitions.
- Effectively communicated with driver to resolve complaints, fostering a supportive environment.
- Collected and documented driver's information regarding incidents, contributing to safety protocols.
- Evaluated employee performance to identify skill gaps and areas for improvement.
Server
Cheryl's Restaurants
01.2020 - 01.2021
- Accurately took food and drinks orders from customers, maintaining a positive demeanor.
- Recorded patrons orders on slips, memorized details when necessary, or entered orders into computers for kitchen staffs.
- Engaged with customers in a friendly manner, enhancing their dining experience.
- Demonstrated knowledge of the menu, with the ability to provide insightful suggestions.
- Monitored tables to ensure patrons were enjoying their meals and proactively addressed any issues.
- Collected payments from tables efficiently and processed transactions.
- Prepared checks that itemized and totaled meal costs and applicable sales taxes.
- Assisted food preparations staff as needed, contributing to team efficiency.
Front Desk Receptionist
Golden Shore Resort
06.2019 - 12.2019
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled and confirmed appointments for clients and staff.
- Maintained a clean and organized reception area to uphold company image.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Investigated and analyzed client complaints to identify and resolve issues.
Education
School leaving certificate - CSEC, Foods and nutrition III
Happy Grove High School
Hector’s River, Portland Jamaica01.2018
Skills
- Excellent communication skills
- Flexibility
- Teamwork
- Goal-oriented
- Fast learner
References
Available upon request
Languages
English
Timeline
Merchandiser
Carreras Limited
03.2024 - 08.2024
Brand Ambassador
Maggie/Nestle
10.2023 - 02.2024
Customer Service Rep
Alorica Calling Center
09.2022 - 08.2023
Customer Service Rep (amazon Driver Support)
IBEX Calling Center
02.2021 - 09.2022
Server
Cheryl's Restaurants
01.2020 - 01.2021
Front Desk Receptionist
Golden Shore Resort
06.2019 - 12.2019
School leaving certificate - CSEC, Foods and nutrition III
Happy Grove High School
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