Sheldon Shirley
Montego Bay
Summary
To enhance my Interpersonal skill and relation, to grow and develop where needed for future advancement so that I may be able to apply my knowledge meaningfully and contribute not only to my general progress but also to the improvement of the organization with which I work.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telephone Operator
Secrets & Breathless Resorts & Spa
04.2023 - 01.2024
- Respond to incoming calls, emails, and online inquiries from guests interested in making reservations at the hotel
- Provide guests with accurate information about the hotel's services, amenities, and rates
- Maintain up-to-date knowledge of hotel policies and procedures
- Monitor reservation availability and make necessary adjustments
Front Desk Agent
S Hotel
02.2021 - 01.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
Florist
Tai Flora Luxe
01.2018 - 01.2021
- Consult with customers regarding their floral needs and preferences
- Create unique and beautiful flower arrangements for customers
- Prepare and arrange flowers for customers
- Purchase and care for fresh flowers
- Water and care for live plants
- Keep track of flower inventory and order new supplies as needed
- Provide customer service and maintain a pleasant and professional demeanor
- Keep the work area clean and tidy
- Adhere to safety and sanitation guidelines
- Maintain knowledge of floral industry trends and updates
- Assist with other tasks as needed
Education
Certificate - Customer Service, Supervisory Management, Waiter
Western Hospitality
09.2019
Diploma of Higher Education - Economics,
Kellits High School
Clarendon07.2015
Skills
- Front desk operations
- Professional communication
- Strong memory
- Hospitality services
- Problem-solving skills
- Time management
- Hospitality best practices
- Tourism knowledge
- Safety and security procedures
References
- Brandon Clarke, Justice of the Peace (876) 463-9107
- Devon Elliott, Pastor, (876) 366-9793
Certification
- Customer Service Excellence TPDCO 2024
Timeline
Telephone Operator
Secrets & Breathless Resorts & Spa
04.2023 - 01.2024
Front Desk Agent
S Hotel
02.2021 - 01.2023
Florist
Tai Flora Luxe
01.2018 - 01.2021
- Customer Service Excellence TPDCO 2024
Certificate - Customer Service, Supervisory Management, Waiter
Western Hospitality
Diploma of Higher Education - Economics,
Kellits High School
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