Sheena Morrison
Stony Hill,01
Summary
Personable and dedicated Customer Service Representative with extensive experience in the call center industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Concentrix
Kingston
04.2023 - Current
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sales Associate
Centerfield Jamaica
Kingston
04.2021 - 12.2022
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided accurate information about products, prices and services.
- Computed purchases and received and processed cash or credit payment.
Customer Service Representative
Startek
Half Way Tree Road
04.2018 - 01.2021
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
JUTA Tours
Lady Musgrave Road
10.2013 - 09.2015
- Customer Service Representative, receptionist, telephone operator
Education
BPO/Customer Service Training
04.2018
LA Marie Spa Institute
11.2017
Stony Hill HEART Academy
03.2013
St. Mary's College
07.2008
The Queen's School
07.2004
Stony Hill Infant, Primary & Junior High
07.2001
Skills
- Complaint Resolution
- Product Knowledge
- Consultative Sales
- Call Management
- Data Collection
- Data Entry
Extracurricular Activities
01/2004, 01/2015, Secretary, Stony Hill Police Youth Club, Stony Hill Police Station
Affiliations
- youth club organization
Timeline
Customer Service Representative
Concentrix
04.2023 - Current
Sales Associate
Centerfield Jamaica
04.2021 - 12.2022
Customer Service Representative
Startek
04.2018 - 01.2021
Customer Service Representative
JUTA Tours
10.2013 - 09.2015
BPO/Customer Service Training
LA Marie Spa Institute
Stony Hill HEART Academy
St. Mary's College
The Queen's School
Stony Hill Infant, Primary & Junior High
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