Summary
Work History
Education
Skills
Timeline
Generic

Sheanea Lewis

Kingston

Summary

Proven leader and effective communicator, adept in office administration and customer engagement. At Uncle Kevin School Bus Service, I spearheaded initiatives that significantly increased employee satisfaction and client loyalty. Expert in scheduling and planning, my approach has consistently enhanced operational efficiency and team cohesion. Demonstrates exceptional leadership and verbal communication skills, driving project success and customer satisfaction.

Work History

Office Administrator Coordinator

Uncle Kevin School Bus Service
  • Increased employee satisfaction through the implementation of professional development opportunities and team-building activities.
  • Resolved customer inquiries promptly by addressing concerns professionally, maintaining a high level of client satisfaction throughout interactions with the company.
  • Managed complex schedules for multiple executives, ensuring timely attendance at important meetings and events.
  • Managed vendor relationships to negotiate cost-effective contracts for office supplies, equipment, and services.
  • Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
  • Ensured seamless day-to-day operations by diligently managing facility maintenance requests, IT support tickets, and supply inventory levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Customers Service Representative

Jucici Patties
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Distinction College
Spanish Town ,St .Catherine

Skills

  • Scheduling and Planning
  • Leadership and supervision
  • Customer Engagement
  • Verbal Communication
  • Office Administration
  • Inbound phone call handling
  • Scheduling appointments
  • Scheduling
  • Payroll Administration

Timeline

Office Administrator Coordinator

Uncle Kevin School Bus Service

Customers Service Representative

Jucici Patties

Distinction College
Sheanea Lewis