SHAYNIA FEANNY
11 Hampton Street, Campbell Town, Kingston,Jamaica
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica Jamaica
58 Half Way Tree Road, Kingston, Jamaica
01.2025 - 05.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
Customer Service Representative
Fusion Bpo Services
153 Orange Street, Kingston, Jamaica
04.2023 - 01.2024
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Relayed new and relevant information to customers and followed up on promises.
- Offered products and services to meet customers' needs and goals.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Addressed customer concerns and complaints and resolved issues promptly.
- Upsold and cross-sold add-on purchases to increase sales.
Early Childhood Educator
Lawrence Tavern SDA Basic School
Mt. Ogle, St. Andrew, Jamaica
03.2022 - 03.2023
- Developed lesson plans based on the needs of each student while adhering to state curriculum standards.
- Created a safe, clean and stimulating environment for children to learn and grow.
- Communicated with parents regarding their child's progress throughout the school year.
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
Education
GED -
Heart Trust NTA
7 Ripon Toad, Kingston, Jamaica03-2023
GED -
Mico University
1 Marescaux Road09-2016
High School Diploma -
Oberlin High School
Lawrence Tavern, St. Andrew, Jamaica06-2015
Skills
- Customer Relationship Management
- Time Management
- Adaptability and Flexibility
- Microsoft Office Expertise
- Effective Communication
- Adaptive Team Player
- Critical Thinking
References
Available on request
Timeline
Customer Service Representative
Alorica Jamaica
01.2025 - 05.2025
Customer Service Representative
Fusion Bpo Services
04.2023 - 01.2024
Early Childhood Educator
Lawrence Tavern SDA Basic School
03.2022 - 03.2023
GED -
Heart Trust NTA
GED -
Mico University
High School Diploma -
Oberlin High School