SHAYEL SUDIA SINCLAIR
Runaway Bay P.O.
Summary
To utilize my skills and competencies to provide quality customer service with the aim of exceeding the company’s standard while building a solid professional foundation to enhance my career development.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Agent
Decameron Club Caribbean All Inclusive
Salem
06.2022 - 07.2025
- Greeted guests warmly and efficiently upon arrival at the resort.
- Managed check-in and check-out processes for all hotel guests.
- Answered guest inquiries regarding hotel services and local attractions.
Receptionist
Henry’s Hi-Tech Garage
Discovery Bay
01.2019 - 08.2019
- Receiving & sending out calls
- Preparing estimate for damage vehicles
- Special order for vehicle parts
Receptionist
Sunflowers Resort & Villas
Runaway Bay
01.2018 - 02.2018
- Made guest reservations
- Received, send and transfer phone calls appropriately
- Assisted in events decoration and coordination
Education
NCTVET Lvl. 1&2 Certificate - Front Office Agent
College of Hospitality & Vocational Skill
St Ann’s Bah , Jamaica 01.2018 - 02.2019
NCTVET Lvl. 1 - Cosmetology
Brown’s Town High School
Brown’s Town , Jamaica 01.2013 - 01.2014
Skills
- Problem solving skills
- Strong written and verbal communication skills
- Organization skills
- Being able to work under pressure
Accomplishments
- Decameron Club Caribbean, Certificate of Recognition Nomination; Employee Of The Month, 01/01/24
- Decameron Club Caribbean, Employee Of The Month, 10/01/23
- Brown’s Town High School, Outstanding Performance in English Language and Social Studies
References
- Desland Pennant, Justice of the Peace, Runaway Bay, St. Ann, (876) 441- 5365
- Lornalee Benaiah, Principal, College of Hospitality and Vocational Skills, 56 Windsor Road, St. Ann’s Bay, (876) 854- 8159
Timeline
Front Desk Agent
Decameron Club Caribbean All Inclusive
06.2022 - 07.2025
Receptionist
Henry’s Hi-Tech Garage
01.2019 - 08.2019
NCTVET Lvl. 1&2 Certificate - Front Office Agent
College of Hospitality & Vocational Skill
01.2018 - 02.2019
Receptionist
Sunflowers Resort & Villas
01.2018 - 02.2018
NCTVET Lvl. 1 - Cosmetology
Brown’s Town High School
01.2013 - 01.2014