Summary
Overview
Work History
Education
Skills
References
Certification
Caribbean Examination Council (CXC)
Timeline
Generic

Shawna Thomas

11 Miles Bull Bay

Summary

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Secretary

South East Regional Health Authority
05.2024 - Current
  • Managed scheduling and coordination of appointments for healthcare professionals.
  • Maintained accurate patient records using electronic health record systems.
  • Assisted in preparing reports and documentation for administrative meetings.
  • Communicated effectively with patients and staff to ensure seamless operations.
  • Assisted in the preparation of reports and presentations for executive meetings.
  • Provided training support to new staff on administrative processes and tools.
  • Maintained confidentiality of sensitive information, adhering to organizational policies.
  • Responded to inquiries from callers seeking information.
  • Streamlined office processes by implementing efficient filing systems and organizational tools.
  • Supported executive decision-making by providing well-researched data and background information.

HR Clerk

IGL Blue Limited
07.2020 - 12.2020
  • Maintained accurate employee records in HRIS, streamlining data retrieval for management.
  • Processed employee onboarding paperwork efficiently, ensuring compliance with company policies.
  • Assisted in coordinating recruitment activities, scheduling interviews, and communicating with candidates.
  • Supported payroll processing by verifying timesheets and calculating hours worked accurately.
  • Collaborated with team members to enhance document organization, improving accessibility of HR files.
  • Responded to employee inquiries regarding benefits and policies, providing timely information and support.
  • Contributed to the development of training materials for new hires, fostering a smoother onboarding experience.
  • Managed confidential personnel files, maintaining accuracy and privacy in compliance with legal requirements.
  • Supported the recruitment process, resulting in timely hiring of qualified candidates for various positions.
  • Assisted HR Manager with annual performance review process, facilitating effective communication between employees and supervisors.

Business Development Manager

Frame Art Jamaica Limited
01.2018 - 01.2020
  • Developed strategic partnerships to enhance brand visibility and market reach.
  • Conducted market research to identify growth opportunities and emerging trends.
  • Led negotiations with potential clients, resulting in favorable contract terms and increased profitability.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Generated new business with marketing initiatives and strategic plans.

Supervisor

Sangster's Book Stores Ltd
02.2008 - 08.2015
  • Supervised team performance, ensuring adherence to customer service standards and protocols.
  • Resolved escalated customer issues, implementing solutions to improve satisfaction rates.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Managed high call volume while maintaining exceptional quality standards in line with company expectations.

Accounts Receivable Clerk

Novelty Trading Company Ltd
01.2006 - 01.2007
  • Processed and recorded incoming payments in accounting software, ensuring accuracy and timeliness.
  • Assisted in reconciliation of accounts, identifying discrepancies and resolving issues efficiently.
  • Maintained organized records of customer transactions, facilitating easy access for audits.
  • Generated weekly aging reports to monitor receivables and inform management of collection efforts.
  • Communicated with customers regarding outstanding invoices, fostering positive relationships and prompt payments.
  • Collaborated with sales team to address billing disputes, enhancing customer satisfaction and retention.

Administrative Assistant

Ministry of National Security
01.2005 - 01.2006
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Education

Caribbean Maritime Institute
01.2015

undefined

School of Excellence
01.2007

undefined

Rockfort Heart Trust NTA
01.2006

undefined

Donald Quarrie High School
01.2000

Skills

  • Microsoft offices
  • Organization
  • Keyboarding skills
  • File management
  • Filing experience
  • Fast learner
  • Minute taking
  • Reception functions

References

References available upon request

Certification

  • NVQJ Certificate Customer Service and Data Operations
  • Statement of Competence includes:
  • Use Business Equipment
  • Receive Visitors
  • Provide Quality Customer Service
  • Handle Telephone Calls
  • Operate Computer hardware
  • Operate Microsoft Office Operations
  • Perform data entry Operation
  • Communicate Effectively in the workplace and in a Customer Contact Centre
  • NVQJ Certificate Business Administration (Secretarial Studies)
  • Prepare and Process Financial/Business documents
  • Prepare and Develop Representation
  • Plan and Manage Meetings and Conference
  • Provide Information to Clients
  • Deal with Conflict Situation
  • Promote Products and Services
  • Apply knowledge of Legal Systems to Complete task

Caribbean Examination Council (CXC)

  • Human and Social Biology
  • Mathematics
  • Principle of Accounts
  • Social Studies
  • Principle of Business
  • Office Procedure
  • English Language
  • Clothing and Textile

Timeline

Secretary

South East Regional Health Authority
05.2024 - Current

HR Clerk

IGL Blue Limited
07.2020 - 12.2020

Business Development Manager

Frame Art Jamaica Limited
01.2018 - 01.2020

Supervisor

Sangster's Book Stores Ltd
02.2008 - 08.2015

Accounts Receivable Clerk

Novelty Trading Company Ltd
01.2006 - 01.2007

Administrative Assistant

Ministry of National Security
01.2005 - 01.2006

undefined

School of Excellence

undefined

Rockfort Heart Trust NTA

undefined

Donald Quarrie High School

Caribbean Maritime Institute

Similar Profiles

CREATE PROFILE
Shawna Thomas