SHAWN-DEAN MURRAY
Dalvey,St.Thomas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
FREIGHT CLERK
Gunter Shipping INC
Kingston
12.2022 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold a polished company image.
CUSTOMER SERVICE REPRESENTATIVE
ITEL
Kingston
05.2022 - 10.2022
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders
- Set up customer payment plans to cover annual policies and renewals
- Processed insurance policy cancellations and renewals quickly to meet call time targets
- Fielded customer complaints, escalating complex issues to management for resolution
- Assessed customer needs and recommended suitable insurance policies
- Assisted customers with completing insurance documents to avoid missed
- Information
- Documented customer interactions and transactions for accurate, up-to-date records
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks
- Responded proactively and positively to rapid change
- Managed over 50 customer calls per day.
CUSTOMER SERVICE REPRESENTATIVE
IBEX
Kingston
10.2021 - 04.2022
- Managed time efficiently in order to complete all tasks within deadlines
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Identified issues, analyzed information and provided solutions to problems
- Worked flexible hours across night, weekend and holiday shifts
- Skilled at working independently and collaboratively in team environment
- Passionate about learning and committed to continual improvement
- Worked effectively in fast-paced environments
- Managed over 50 customer calls per day.
Education
High School Diploma -
St. Thomas Technical High School
Golden Grove, St. Thomas06.2020
Bachelor of Science - Custom Processes, Freight Forwarding & Immigration
Caribbean Maritime University
Palisadoes Park, CSO, Norman Manley Hwy, Kingston10.2028
High School Diploma -
St. Thomas Technical High School
Golden Grove, St. Thomas10.2018
Skills
- Maintaining Clean Work Areas
- Teamwork Skills
- Critical Thinking
- Customer Experience
- Ability to Adapt
- Inventory Accuracy
- Customer Support
Hobbies
- Photography
- Learn to cook a new dish
- Playing Netball/Volleyball
- Learning new languages
- Reading
Timeline
FREIGHT CLERK
Gunter Shipping INC
12.2022 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE
ITEL
05.2022 - 10.2022
CUSTOMER SERVICE REPRESENTATIVE
IBEX
10.2021 - 04.2022
High School Diploma -
St. Thomas Technical High School
Bachelor of Science - Custom Processes, Freight Forwarding & Immigration
Caribbean Maritime University
High School Diploma -
St. Thomas Technical High School
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