Shawayne O. Patterson
Summary
Dedicated and safety-conscious Trainee Chef, eager to embrace a variety of kitchen tasks across multiple specialties. Equipped with comprehensive training in kitchen hygiene and a diverse skill set, prepared to support culinary operations at any level while fostering collaboration with team members. A quick learner, adaptable to the dynamic demands of the culinary environment, ensuring seamless execution of evolving needs. Passionate about contributing to a positive kitchen atmosphere and committed to continuous growth in the culinary arts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Associate III (Team Lead)
Continuum Global Solutions
08.2021 - 08.2025
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Associate II
Teleperformance
09.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Chef Trainee
Royalton Negril Resort & Spa
11.2019 - 12.2019
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Shadowed head chef on inventory management tasks, gaining valuable knowledge about ordering supplies and minimizing costs.
Chef Trainee
The Wexford Hotel
02.2017 - 02.2017
- Cleaned and oiled kitchen equipment to maintain optimized function.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Education
High School Diploma -
Merlene Ottey High School
01.2017
Pondside Primary School
01.2012
Skills
- Proficient knife skills
- Sustainable waste management
- Effective communication
- Maintaining cleanliness standards
- Food safety practices
Accomplishments
- Participant in the Taste of Jamaica Competition
- Trainee of the Month for March at Kenilworth
- Trainee of the Month for July at Kenilworth
- Member of Sport Club (High school)
- Student Prefect (High school)
- Monitor (High School)
- Student Counsellor (High School)
Certification
- Jamaica Red Cross (First Aid & Adult and Child Cardio-pulmonary Resuscitation) (CPR) Certificate
- Physical Education (CSEC)
- Mathematics (CSEC)
- Foods & Nutrition (CSEC)
- Human & Social Biology (CSEC)
- Principles of Accounts (CSEC)
- Office Administration (CSEC)
- Social Studies (CSEC)
- English Language: Merit (City & Guilds)
- Mathematics: Merit (City & Guilds )
References
- Patrice, Wynter, Pastor, (876) 792-1755, Cascade District, Hanover
- Rockie, Needham, JP, (876) 364-1077, (876) 894-9465, Great Valley District, Hanover
Timeline
Customer Service Associate III (Team Lead)
Continuum Global Solutions
08.2021 - 08.2025
Chef Trainee
Royalton Negril Resort & Spa
11.2019 - 12.2019
Customer Service Associate II
Teleperformance
09.2019 - 01.2021
Chef Trainee
The Wexford Hotel
02.2017 - 02.2017
High School Diploma -
Merlene Ottey High School
Pondside Primary School
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