Shavoi Dalling
1186 Envy Valley Rd, Silversun Estate
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Iterum Connections
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Ibex Global Solutions
09.2022 - 05.2023
- Managed Irate customers effectively, maintaining professionalism under pressure while resolving disputes and technical issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Administrator
Eltham Infant School
05.2021 - 08.2022
- Assist with arranging the students personal documents (Birth Certificate, Immunization Card etc)
- Assisted in the management of daily office operations, ensuring smooth workflow and timely completion of tasks.
- Contributed to customer satisfaction by addressing inquiries promptly and providing exceptional service.
- Developed a comprehensive filing system for easy document retrieval and improved information management.
Assistant Teacher
Eltham Infant School
01.2020 - 05.2021
- Assist with teaching exercises
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Education
City & Guilds
01-2021
-
Eltham High School
01.2020
Skills
- Effective Listening
- Customer Service
- Empathy
- Product Knowledge
- Teamwork and Collaboration
- Adaptability
- Multitasking
- Soft Sales Techniques
- Computer Literacy
Certification
City and Guilds
- Commercial Food Preparation
- Customer Service
- Mathematics
CXCs
- English (A)
- Family and Resource Management
- Information Technology
- Office Administration
- Principles of Business
Additional Information
• Ms. Tiffany Gordon Eltham High School Teacher (876) 486-5420
• Jason Brown Ibex Global Manager (876) 898-3562
• Anna-lee James Iterum Connections Manager (876)-385-8171
Timeline
Customer Service Representative
Iterum Connections
05.2023 - Current
Customer Service Representative
Ibex Global Solutions
09.2022 - 05.2023
Assistant Administrator
Eltham Infant School
05.2021 - 08.2022
Assistant Teacher
Eltham Infant School
01.2020 - 05.2021
City & Guilds
-
Eltham High School
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