SHAUYA SMITH
Harbour View,Kingston 17,
Summary
I am a results-oriented professional with eight years of experience, focused on quality in my work. I am known for my strong problem-solving skills, tackling challenges with an open mind and a keen attention to detail. My strong communication skills allow me to express ideas clearly, collaborate effectively, and consistently meet targets and deadlines. I am confident that my commitment and expertise would make me a valuable asset to any team.
Overview
7
7
years of professional experience
Work History
Quality Assurance Associate
Versatel Marketing
Virtual/WFH
10.2019 - 08.2025
- Ensured adherence to company policies, procedures, and service level agreements through monitoring, evaluating, and providing feedback on agent interactions.
- Assisted in coaching and training initiatives to improve agent performance.
- Participated in calibration sessions to maintain consistency in internal evaluations.
Sales Expert
Centerfield Media
12.2018 - 07.2020
- Responded to incoming calls, assessed customer needs, and provided advice on appropriate products, services, or opportunities.
- Complied with data security and confidentiality policies to safeguard customer information.
- Delivered accurate organizational information about products, services, and procedures.
- Navigated multiple computer applications while conversing with customers.
Education
High School Diploma - Business Education
VERE TECHNICAL HIGH SCHOOL
06-2017
Skills
- Attentive listening and effective communication
- Ability to pivot and adapt quickly
- Giving and receiving constructive feedback
- Critical thinking
- Time and resource management
- Attention to detail
- File management
References
References available upon request.
Timeline
Quality Assurance Associate
Versatel Marketing
10.2019 - 08.2025
Sales Expert
Centerfield Media
12.2018 - 07.2020
High School Diploma - Business Education
VERE TECHNICAL HIGH SCHOOL
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