Shaundae Ebanks
Unemployed
Montego Bay
Summary
Driven and eager to gain valuable experience while broadening knowledge within a dynamic organization. Strong foundation in technical and academic skills, complemented by a commitment to personal development, positions to make meaningful contributions. Focused on enhancing productivity and fostering improvement, with a collaborative spirit that thrives in team environments. Ready to leverage diverse skill sets to support organizational goals and drive success.
Overview
6
6
years of professional experience
Work History
Scotiabank Intern
Scotiabank
07.2025 - 09.2025
- Supported staff members such as PBOs, PROs and BBOs in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele. Processed approximately 80 incoming calls, emails and faxes per day from customers
- Helped streamline client onboarding processes, leading to smoother client experience.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Participated in workshops and presentations related to projects to gain knowledge.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects.
Marketing Agency Associate
Campus Elite Varsity
01.2022 - 05.2025
- Worked with a marketing agency for university students that provides opportunities to collaborate with select brands and enterprises.
- Leveraged social media marketing, on-the-ground campaigns, and interpersonal skills to engage with individuals from diverse backgrounds.
- Collaborated with renowned brands such as Pizza Hut, CPJ, and entertainment enterprises like Xodus.
Lifeguard
Langley and Taylor
05.2023 - 09.2023
- Performed active lifeguard duties and supervised patrons
- Signed patrons into facilities and acted as a gate attendant in residential areas
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Stock Associate
Seafood Depot
06.2022 - 08.2022
- Restocked inventory and managed packaging
- Handled customer inquiries, answered queries, and resolved problems promptly
Summer Worker
Montego Bay Police Credit Union
07.2019 - 08.2019
- Administrative operations, including data collection and filing/document organization
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Education
Bachelor of Science - Biochemistry
University of The West Indies
Mona, Kingston09.2025
High School Diploma -
Munro College
Malvern, St. Elizabeth07.2021
Skills
- Computer Skills: Proficient in Microsoft Office Suite
- Customer Service: Strong ability to assist and resolve inquiries
- Communication: Excellent verbal and written communication skills
- Leadership: Experienced in managing and leading teams
- Teamwork: Collaborative and cooperative in diverse group settings
Data entry
References
- Amorkard, Brown, Master Teacher and Justice of the Peace, (876) 783-6656
- Melissa Mckenzie, Premium Relations Officer Scotiabank, (876) 869- 0614
- Marsha Neil-Robinson, Business Banking Officer, (876) 352-6297
Timeline
Scotiabank Intern
Scotiabank
07.2025 - 09.2025
Lifeguard
Langley and Taylor
05.2023 - 09.2023
Stock Associate
Seafood Depot
06.2022 - 08.2022
Marketing Agency Associate
Campus Elite Varsity
01.2022 - 05.2025
Summer Worker
Montego Bay Police Credit Union
07.2019 - 08.2019
Bachelor of Science - Biochemistry
University of The West Indies
High School Diploma -
Munro College
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