SHAUNA MALCOLM

• Develop and maintain strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
• Promote increased focus on internal talent mobility and emerging talent across organization.
• Evaluate resumes, interview and present qualified candidates to hiring managers while soliciting feedback to refine recruiting strategy.
• Negotiate contracts and manage budget for recruiting expenses.
• Review employment applications and background check reports to facilitate hiring process.
• Engage employees and conduct exit interviews to gain complete sense of satisfaction and areas in need of improvement.
• Manage full cycle of recruiting, hiring and onboarding new employees.
• Work with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

• Developed and conducted functional training programmes for major areas identified within the Group
• Supported the Assistant Manager – Human Resources (Learning and Development) by continuously evaluating and improving learning offerings
• Participated in the needs analysis and assessment process, identify performance gaps and proactively recommend and develop learning solutions to close these gaps
• Assisted in the development and implementation of learning evaluation metrics to assess impact of learning and development initiatives
• Monitored and reviewed the progress of trainees utilizing reinforcement and measurement methodologies in partnership with their Managers and provide feedback and support to enable the transfer of learning to performance on the job
• Monitored and maintained learning and development records for Team Members to include internal and external training programmes, learning and “stretch assignments” to inform updates of career and development plans
• Partnered with Group Business Operations on the execution of Operations Training
• Provided guidance to Team Members in selecting appropriate training programmes towards achieving career goals
• Effectively executed on all pre and post activities for all training programmes
• Received, recorded and distributed certificates to Team Members and follow up as necessary
• Monitored, maintained and reported on all expenditure related to Learning and Development, in keeping with budget

Talent Management

• Provided talent development support to ensure successful execution of individual development plans and the identification of effective solutions that promote career and performance development
• Developed and employed effective measurement tools that gauge the success of talent development initiatives and programmes
• Defined and maintained appropriate Talent Management metrics and update and monitor Talent Management Dashboard
• Prepared monthly reports on the Talent Management Metrics to include but not limited movement of high potential and high performance
• Monitored the quarterly Talent Assessment and Review process and provide a report on execution across the VM group

• Provided Administrative Support to the Director of Logistics and Customer Service and his Management team.
• Document Management - Files departmental documents (including soft copies) in an organized and systematic manner to facilitate fast retrieval.
• Resolved administrative problems by analysing data, and identifying solutions for the Logistics Department.
• Assisted with the coordination of all staff engagement initiatives and social activities.
• Processed Petty Cash Vouchers.
• Monitored the procurement and issuing of all stationery, cleaning and pantry items.
• Processed Purchase Requisitions through verifying for approval and presenting Purchase Orders for payment for goods and services rendered which included:
• Liaised with vendors for invoice submission.
• Checked and verified vendor invoices.
• Pack slipped and submitted invoices to Accounts department using SAP.
• Prepared monthly accruals for submission to the Accounting Department.
• Recorded and monitored department vacation and all other leave applicable to staff, which included; sick, study and compassionate.

• Assisted with the on-boarding process for both Temporary and Permanent staff
• Prepared job letters as requested
• Carried out orientation for temporary employees
• Prepared payroll for temporary staff
• Prepared reports on a monthly basis

• Performed general secretarial/administrative duties for the Senior Operations Manager and Operations Department as assigned (typing of business letters, memoranda, monthly reports and other correspondence) by Senior Operations Manager
• Document Management - Files departmental documents (including soft copies) in an organized and systematic manner to facilitate fast retrieval
• Arranged and coordinated travel plans for department's traveling officers
• Managed the operation's department budget
• Fleet management
• Supervised bearers, drivers and warehouse team
• Coordinated repairs in all 3 buildings occupied by GraceKennedy Money Services
• Participated in the company's Business Continuity Plan

• Provided administrative services to the CEO
• Prepared letters to regulators in the different territories where the company operated as directed by CEO
• Recorded and prepared minutes for both management and steering committee meetings
• Coordinated oversees travel for managers within the Jamaica team

• Processed property valuation request
• Prepared auction quotes and auction packages
• Monitored the company website from the backend
• Prepared monthly income & expenditure
• Prepared monthly commissions for valuers
• Managed the day to day running of the office

• Provided account balances to customers in branch
• Opened personal and business accounts daily
• Introduced customers to new products
• Processed telegraphic transfers, drafts and manager's cheques
• Submitted inquiries for loan rephasements and release of titles

• Handled customer queries via telephone
• Provide account balances
• Assisted with internet, telephone banking queries and credit card activations
• Processed stop payments

• Worked on several teams to execute and plan several activities for the Youth Related Ministries of the Church
• Administrator for the Bethel Youth Summer Employment Programme (BYSEP)
• Provided career guidance as well as educational guidance for the youth of the church and its environs
• Project Proposal Writing
• Administrative duties for the Youth Related Ministries
• Developed a calendar to highlight Youth Related activities