Shauna Lowe

Main Responsibilities: Program Coordinator for CCM’s 6th Form Pathway Program, Lecturer College Algebra (undergraduate level), Teacher (Entrepreneurship (level 3), Customer Engagement (Level 2)).

• Promote the Sixth Form program and coordinate the recruitment of external applicants.
• Provide oversight and guide the development of the 6th form pathway program.
• Coordinate the department’s training and capacity building activities.
• Ensure compliance with the Ministry of Education and examination bodies such as City & Guilds etc. This includes writing of reports, implementation of changes and all specified requirements.
• Maintain effective discipline through implementation of the school’s agreed procedures; to maintain good order and discipline among the students and safeguard their health and safety both when they are on the school premises and when they are engaged in authorised school activities elsewhere.

Main areas of training: Customer Service (Level 2), Administrative Assistant (Level 3), Records Management (Level 2), Business Administration (Level 2)

• Deliver after-work training sessions for employees (management, subordinates, new hires) in different institutions such as hospitals, colleges etc. Sessions are conducted face-to-face or virtually via Webex and are focused on areas such as quality customer service delivery, employment readiness, records management etc. Trainer evaluations received from these sessions have been positive with 100% passes for Customer service and records management.
• Deliver face-to-face and online sessions and conducting assessments of Trainees for Administrative Assistant, Level 3, Business Administration, Level 2. This includes delivering lectures and presentations and designing adult learner materials (hand-outs) and conducting post-training follow-up and assessments.

• Provided onboarding & training sessions for New Hires. Sessions were conducted 100% virtually via Webex. During the period, all new hires were successfully onboarded and there was a 90% success rate on the production floor.
• Worked with the lowest performers to improve their scores by refocusing these employees, highlighting how the profitability and the effectiveness of the business are impacted by poor performance in key areas. This involved reviewing training materials, devising strategies for teaching the harder concepts and mentoring and coaching low performers.
• Attended team meetings to devise strategies to improve performance and meet client recommendations

• Strategically planned for and implemented the SBDC methodology (adopted from the University of San Antonio, Texas, USA). The methodology was successfully implemented within 2 years and the client base grew by approximately 60%
• Monitored the legal/regulatory policies supporting new business registration and the formation of companies to ensure compliance and assist with new business/company registrations. This resulted in a 100% increase in new business formalizations in the SBDC in 2 years
• Planned, delivered, and assessed entrepreneurial training initiatives. Designed adult learner materials (presentation, hand-outs) and conducted post-training follow-up and assessment. Assessed the success of training interventions by looking at how the training impacted profitability.

• Reviewed financial reports, business audits, proposals, and other business documents as part of the compliance and privatization process
• Attended Executive meetings, drafting reports, and followed up on actionable items to ensure compliance.

• Delivered tutorials to undergraduate students on a weekly basis
• Graded exam papers
• Invigilated exams
• Gathered data
• Wrote Literature reviews
• Proficient with STATA, SPSS (research packages)

• Ensured full compliance with anti-money laundering laws and regulations in processing transactions by completing the requisite reports. All operations were conducted with 100% compliance with the relevant AML and CFT regulations
• Designated Business Teller and First-Class CSR responsible for providing personalized banking services to National Commercial Bank's (NCB) First Class and Business Clients in the MSME sector. (2010-2013). Duties and responsibilities included prospecting, selling, and cross-selling NCB's wide range of financial products.