Shasohana Edwards
Yallahs
Summary
Reliable housekeeper with 6+ years of experience, dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
9
9
years of professional experience
Work History
H2b Housekeeper Team Lead
Arrowwood Resort & Conference Center
Alexandria, Minnesota
04.2024 - 10.2024
- Trained and mentored all new personnel to maximize quality of service and performance.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
H2B Housekeeper Team Lead And Laundry Attendant
Arrowwood Resort and Conference Center
Alexandra, Minnesota
05.2023 - 10.2023
- Housekeeper - handle all cleaning needed for the upkeep of guest rooms up to 11 rooms per 7 hour shift as well as public areas, such as conference rooms, hallways and lobbies
- Perform minor sewing duties as needed
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Trained new hires in housekeeping best practices, resulting in consistent service quality across the team.
H2B Housekeeper and Laundry Attendant
Arrowwood Resort & Conference Center
Alexandria, Minnesota
05.2022 - 10.2022
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
H2B Housekeeper
Dragon Bay Hotel
Jamaica
01.2016 - 12.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
Technical & Vocational Certification - First Aid, Security & Customer Service Training
Lifeline Training Institution
07.2021
High School Diploma - City & Guilds English language, Food & Nutrition and Home Economics
Donald Quarried High School
07.2015
Skills
- Residential Cleaning
- Restroom detailing
- Laundry Management
- Folding clean laundry
- Customer service-focused
- Teamwork
- Excellent oral and written communication
- Heavy Lifting
Timeline
H2b Housekeeper Team Lead
Arrowwood Resort & Conference Center
04.2024 - 10.2024
H2B Housekeeper Team Lead And Laundry Attendant
Arrowwood Resort and Conference Center
05.2023 - 10.2023
H2B Housekeeper and Laundry Attendant
Arrowwood Resort & Conference Center
05.2022 - 10.2022
H2B Housekeeper
Dragon Bay Hotel
01.2016 - 12.2021
Technical & Vocational Certification - First Aid, Security & Customer Service Training
Lifeline Training Institution
High School Diploma - City & Guilds English language, Food & Nutrition and Home Economics
Donald Quarried High School