Sharona Muckler

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
• Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
• Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
• Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
• Optimized resource allocation by prioritizing critical tasks in the quality assurance process, ensuring timely completion of projects.
• Ensured compliance with industry standards and regulatory guidelines for quality management systems.

• Coordinated with creative teams to develop innovative advertising campaigns that exceeded client expectations.
• Spearheaded initiatives aimed at improving internal workflows, leading to more efficient project completion timelines.
• Partnered with account team director to drive long-term account planning, growth, and success.
• Streamlined internal processes to improve overall efficiency and productivity within the team.
• Engaged in daily communication with clients to establish and maintain positive working relationships.
• Fostered collaborative work environment, enhancing team productivity and morale.

• Collaborated with team members to ensure seamless communication and consistent service delivery.
• Contributed to process improvements by sharing feedback from customer interactions with management teams.
• Streamlined service processes for quicker response times, leading to improved customer experiences.
• Identified opportunities for upselling products or services, driving revenue growth and business expansion.
• Maintained up-to-date knowledge of industry trends, ensuring the ability to provide relevant advice to customers as needed.

Chester Castle Primary and All Age - Teaching assistant 2012