Karen Gregg
65B Chisholm Avenue Kingston
Summary
Over seven (7) years of combined experience in the Business Processing Outsource Sector. An efficient team player and critical thinker with integrity, flexibility and adaptability possessing analytical, report writing, interpersonal and organizational and communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead
Sagility
06.2022 - Current
- Monitoring Key Performance Indicators (KPI's), Evaluate employee performance to ascertain where skills are lacking, Create training programmes to address skill gaps in employees, Prepare learning materials for programmes, Develop onboarding programmes for new employees, Conduct surveys to ascertain the effectiveness of the programmes
Trainer
Sagility
09.2021 - 06.2022
- Monitoring Key Performance Indicators (KPI's), Evaluate employee performance to ascertain where skills are lacking, Create training programmes to address skill gaps in employees, Prepare learning materials for programmes, Develop onboarding programmes for new employees, Conduct surveys to ascertain the effectiveness of the programmes
Brand Advocate - Cigna
Sagility
10.2017 - 09.2021
- Received calls from customers, Assisted with customer claims and benefits, Checked to ensure that claims were processed correctly, Authorized entrance of people and motor vehicles
Security Officer
Guardsman Limited
05.2014 - 09.2017
Administrative Assistant
Small Business Association of Jamaica
04.2011 - 11.2011
- Maintained the company's record keeping database, Updated company records with appropriate changes, Handled extensive data entry accurately, Performed basic accounting, events planning and proposal writing functions
Education
Bachelor of Science Degree in Business Administration and Finance -
Portmore Community College
01.2024
Associate Degree in Business Studies - undefined
Portmore Community College
01.2023
Certificate in Global Services Supervisory Management - undefined
Jamaica Promotion Corporation
01.2023
Certificate in Supervisory Management - undefined
UWI Open Campus
01.2017
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Vision
- Microsoft InfoPath
- Microsoft Projects
- Social Media Platforms
Certification
- 2023, HEART NSTA TRUST, Certificate in Micro Entrepreneur
- 2020, HEART NSTA TRUST, Certificate in Data Entry Processor
- 2011, HEART NSTA TRUST, NVQJ Certificate in Customer Service
References
Available upon request
Timeline
Team Lead
Sagility
06.2022 - Current
Trainer
Sagility
09.2021 - 06.2022
Brand Advocate - Cigna
Sagility
10.2017 - 09.2021
Security Officer
Guardsman Limited
05.2014 - 09.2017
Administrative Assistant
Small Business Association of Jamaica
04.2011 - 11.2011
Bachelor of Science Degree in Business Administration and Finance -
Portmore Community College
Associate Degree in Business Studies - undefined
Portmore Community College
Certificate in Global Services Supervisory Management - undefined
Jamaica Promotion Corporation
Certificate in Supervisory Management - undefined
UWI Open Campus
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