SHAREIKA GRAHAM
Summary
To work in a progressive organization, which can expand my knowledge and provide me with exciting opportunities, utilizing my skills and qualifications to produce successful achievements geared towards customer satisfaction and experience. Professional and ready to deliver excellence, timeliness and keen attention to detail.
Overview
9
9
years of professional experience
Work History
Admissions Officer (Acting)
HEART College of Innovation & Technology
07.2024 - 11.2024
- Accepting and filtering student applications
- Assessing applications according to our eligibility criteria
- Organizing and filing of recruitment documentation
- Providing consultations with prospective students when requested
- Referring prospective students to specific program directors for additional information (when needed)
- Processing student registration and payment
- Communicate with applicants about their application status, including acceptance/rejection
- Responding to information requests
- Participating in (or delivering) info sessions if needed
- Other duties as assigned
Data Entry Operator
HEART College of Innovation & Technology
12.2017 - 04.2023
- Accurately enter and maintain student and program data, ensuring data integrity and confidentiality.
- Collaborate with educational staff to collect and verify data related to student enrollment, attendance, and academic performance.
- Conduct data quality checks and resolve discrepancies or errors in the database.
- Assist in generating reports and statistical analyses to support program evaluation and decision-making.
- Uphold the highest standards of confidentiality and professionalism in handling sensitive student information.
Records Officer (Acting)
HEART College of Innovation & Technology
12.2017 - 10.2024
- Manage and maintain student records, ensuring data accuracy, completeness, and confidentiality.
- Oversee the organization and storage of physical and electronic records, implementing efficient filing and retrieval systems.
- Conduct regular audits of student records to verify data accuracy and compliance with educational standards.
- Support the development and improvement of record-keeping processes and systems.
Clerical Officer
HEART College of Innovation & Technology
12.2017 - 04.2021
- Provided comprehensive administrative and clerical support to the Registry office, ensuring the efficient operation of academic and administrative processes.
- Managed and maintained student records, transcripts, and enrollment documentation with a high degree of accuracy and confidentiality.
- Prepared and distributed official correspondence, including letters, emails, and reports, on behalf of the Registry office.
- Coordinated scheduling and appointments for academic advisors, faculty, and students, optimizing time management and productivity.
Registry Clerk
Ministry of Education
11.2016 - 11.2017
- Administered the receipt, sorting, and distribution of incoming mail and correspondence to office personnel in a timely and organized manner.
- Maintained accurate records of incoming and outgoing correspondence, ensuring data integrity and confidentiality.
- Coordinated the handling and forwarding of official documents, ensuring compliance with established protocols.
- Prepared and distributed official correspondence, including letters, memoranda, and reports, on behalf of the Ministry of Education.
Sales Representative
JICM Wellness Centre
09.2015 - 06.2016
- Promoted and sold a range of wellness products and services, including dietary supplements, fitness programs, spa services, and memberships.
- Built and maintained strong client relationships, providing personalized recommendations and guidance to meet individual health and wellness goals.
- Conducted consultations and assessments to understand client needs and tailor wellness solutions.
- Exceeded monthly sales targets consistently through effective sales strategies and customer engagement.
Education
General Educational Development Test - Reasoning Through Language Arts, Test Science, Test Social Studies, Mathematical Reasoning
05.2023
Certificate - Beginner Cabin Crew Training Program
TIAH- Training Institute of Aviation & Hospitality
04.2022
City & Guilds Stage 3 - English
HEART College of Innovation and Technology
10.2021
Records Information Management Officer Level 1 Certificate - undefined
01.2021
Front Office Level 1 Certificate - undefined
03.2020
City and Guilds Customer Service Representative Level 2 Certificate - undefined
St. Christopher Nursing and Engineering
02.2020
Administrative Assistant Level 3 Certificate - undefined
HEART Trust NSTA - Employment and Career Services
04.2018
High School Diploma - CSEC Subjects
Hopewell High School
06.2012
Skills
- Communication and Interpersonal Skills
- Problem-Solving and Conflict Resolution Skills
- Computer Skills
- Teamwork and Flexibility Skills
- Customer Service and Support
- Keen Attention to Detail
- Record and Inventory Management
- Time Management and Prioritization
- Administrative Support
- Sales Techniques and Negotiation
- Planning and Coordination
- Customer Relationship Management
- Correspondence Handling and Data Entry
- Appointment Scheduling
Personal Information
Title: Records Officer (Acting)
Timeline
Admissions Officer (Acting)
HEART College of Innovation & Technology
07.2024 - 11.2024
Data Entry Operator
HEART College of Innovation & Technology
12.2017 - 04.2023
Records Officer (Acting)
HEART College of Innovation & Technology
12.2017 - 10.2024
Clerical Officer
HEART College of Innovation & Technology
12.2017 - 04.2021
Registry Clerk
Ministry of Education
11.2016 - 11.2017
Sales Representative
JICM Wellness Centre
09.2015 - 06.2016
General Educational Development Test - Reasoning Through Language Arts, Test Science, Test Social Studies, Mathematical Reasoning
Certificate - Beginner Cabin Crew Training Program
TIAH- Training Institute of Aviation & Hospitality
City & Guilds Stage 3 - English
HEART College of Innovation and Technology
Records Information Management Officer Level 1 Certificate - undefined
Front Office Level 1 Certificate - undefined
City and Guilds Customer Service Representative Level 2 Certificate - undefined
St. Christopher Nursing and Engineering
Administrative Assistant Level 3 Certificate - undefined
HEART Trust NSTA - Employment and Career Services
High School Diploma - CSEC Subjects
Hopewell High School
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