Sharee Campbell
Jamaica
Summary
Detail-oriented professional with over ten years of experience in financial service and customer operations. Seeking to leverage my expertise in promoting quality service standards by observing and delivering consistent quality service in compliance with service level agreements, Monitoring all Sigma Individual accounts along with the relevant General Ledger Accounts to ensure they are reconciled daily and processing redemptions submitted by Client Service Representatives. Committed to maximizing customer experience while maintaining operational excellence and exceeding performance metrics.
Overview
14
14
years of professional experience
Work History
Processing Pool Officer
Scotia Bank Jamaica Limited
01.2024 - 01.2025
- Process and monitor incoming and outgoing RTGS transfers, ensuring timely and accurate transactions
- Coordinate tasks efficiently under high-pressure situations, maintaining strict attention to detail
- Balance outgoing RTGS transactions, ensuring accuracy and efficiency
Payments Associate
Sagicor Bank Jamaica Limited
01.2022 - 12.2023
- Managed over 100+ RTGS transactions daily, delivering 100% accuracy and timeliness
- Coordinated administrative and financial support functions for high-level executives
- Developed pricing strategies and business reviews, contributing to a 25% increase in client satisfaction
- Resolved escalated complaints quickly, reducing customer churn by 20%
- Provided executive-level support and maintained discretion with sensitive information
Contact Centre Associate
Sagicor Group Jamaica Limited
10.2016 - 12.2021
- Provided executive-level support, managing customer queries for banking, pension, and insurance products
- Coordinated cross-functional projects, improving collaboration and efficiency by 20%
- Delivered customer support for over 60+ daily queries, enhancing product knowledge and increasing client satisfaction by 30%
Tele-Service Representative
TIP Friendly Society
06.2011 - 10.2016
- Executed administrative duties efficiently for over 200+ client accounts
- Provided financial advisory services, leading to a 10% increase in average client savings
- Processed loan and withdrawal transactions, ensuring accuracy and timely completion
- Handled confidential client information with care and discretion, maintaining compliance standards
Education
Bachelor of Science - Marketing
University College of The Commonwealth Caribbean
11-2026
Skills
- Executive-level administrative support
- Project and Time Management
- Confidentiality and discretion
- Client Relationship Management
- Multitasking in high-pressure environments
- Excellent communication and leadership skills
- Proficient in Microsoft Office Suite and project management tools
References
Available upon request.
Awards
- Group CCC Top Ten Team Member, 01/01/21
- Group CCC Top Ten Team Member of the Quarter, 01/01/21 - 03/31/21
Leadership Experience
- Acted as Floor Support in Supervisor meetings, maintaining seamless operations and team coordination
- Trained and mentored 20+ team members, improving team efficiency and cohesion by 15%
- Organized department functions and events, demonstrating strong leadership and event planning skills
Timeline
Processing Pool Officer
Scotia Bank Jamaica Limited
01.2024 - 01.2025
Payments Associate
Sagicor Bank Jamaica Limited
01.2022 - 12.2023
Contact Centre Associate
Sagicor Group Jamaica Limited
10.2016 - 12.2021
Tele-Service Representative
TIP Friendly Society
06.2011 - 10.2016
Bachelor of Science - Marketing
University College of The Commonwealth Caribbean
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