SHARA-LEE PARSLEY
Saint Catherine,Jamaica
Summary
Accomplished Guest Services Associate with a proven track record at Giri Hotels Management, enhancing guest satisfaction through effective organizational skills and clear interpersonal communication. Expert in prioritizing tasks and training staff, resulting in a 20% increase in repeat guest visits. Skilled in guest services technology and proactive customer engagement, consistently delivering superior service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Juniper Hill Inn
Ogunquit, Maine
01.2024 - Current
- Managed booking and scheduling of guest reservations.
- Handled guest arrival and departure efficiently.
- Oversaw coordination of group reservations.
- Regularly maintained and updated guest profiles.
- Gathered, revised, and organized front office documentation.
- Prioritized and managed follow-ups for returning guests.
- Counted, balanced, and supervised Front Desk Bank.
- Handled and addressed customer grievances promptly.
- Trained and coordinated schedules for Front Desk Agents.
- Coordinate with housekeeping department to satisfy guest requests.
- Handled and mitigated team issues effectively.
Guest Services Agent
Opal Grand Oceanfront Resort and Spa
Delray Beach, Florida
01.2023 - 01.2024
- Generated and managed guest bookings.
- Processed guest transactions for smooth check-ins/check-outs.
- Regularly maintained detailed records for all guests.
- Ensured priority attention to returning and repeat guests.
- Managed Front Desk Bank efficiently.
- Handled and settled guest complaints efficiently.
- Coordinate with housekeeping staff to address guest needs and ensure compliance with hotel standards.
- Coordinate with food and beverage team to ensure guest satisfaction and maintain quality service.
Guest Services Associate
Norseman Resort & Aspinquid Resort
Ogunquit, Maine
01.2021 - 01.2024
- Handled booking and reservation tasks.
- Facilitated efficient guest registration and departure.
- Handled organization of collective bookings efficiently.
- Consistently maintained and updated Guest Profiles.
- Followed up with and prioritized returning guests.
- Managed front desk cash operations.
- Ensured resolution of guest concerns effectively.
- Partnered with housekeeping department to address guest requests.
- Coordinate with food and beverage team to meet guest needs.
Guest Services Associate
Juniper Hill Inn & Gorges Grant Hotel
Ogunquit, Maine
01.2021 - 01.2023
- Generated and managed guest reservations.
- Facilitated check-in and check-out for guests.
- Facilitated creation and oversight of group reservations.
- Ensured all guest profile information remains up-to-date.
- Ensured accurate documentation by updating and filing front office records.
- Managed prioritization and follow-up of returning and repeat guests.
- Managed Front Desk Bank and maintained accurate counts.
- Resolved guest issues and complaints promptly.
- Train Front Desk Agents and assist with scheduling.
- Partner with housekeeping personnel to satisfy guest expectations and preserve hotel quality.
- Resolved team disputes effectively.
- Collaborated with hotel management to enhance work culture and guest satisfaction.
Guest Services Agent
Benbow Historic Inn
Garberville, California
01.2015 - 01.2018
- Managed guest reservations.
- Facilitated smooth and effective guest arrivals and departures.
- Regularly revised and maintained Guest Profiles.
- Coordinate and prioritize returns and repeat visits.
- Oversaw accurate counting and balancing of the Front Desk Bank.
- Resolved guest issues promptly.
- Work closely with housekeeping team to address guest needs.
- Coordinated with food and beverage department to meet guest requests.
- Worked with hotel leaders to elevate staff environment and customer contentment.
Education
Bachelor's Degree - Journalism
University of the West Indies, Mona
Saint Catherine, Jamaica01.2017
Degree of Associates - Humanities
St. Jago School
JamaicaSocial Media Marketing Certification -
ICreate Institute
JamaicaSkills
- Effective Organizational Skills
- Proficient in Prioritizing Tasks
- Clear Interpersonal Communication
- Collaborative Teamwork Abilities
- Self-Motivated Work Ethic
- Collaborative Work Experience
- Thoroughness In Task Execution
- VIP guest services
- Guest services agent training
- Guest check-in and out procedures
- Housekeeping services
- Up-selling services
- Effective Task Coordination
- Experienced with Guest Services Technology
- Proactive Customer Engagement
Certification
Social Media Marketing Certification
Hobbies and Interests
- Graphic Design
- Content Creation and Social Media Marketing
- Entrepreneurship
- Women's Health and Fitness
- Public Speaking and Workshops
- Mentorship and Employee Training
- Event Organization and Planning
- Hospitality Management and Realty
References
References available upon request.
Timeline
Guest Services Associate
Juniper Hill Inn
01.2024 - Current
Guest Services Agent
Opal Grand Oceanfront Resort and Spa
01.2023 - 01.2024
Guest Services Associate
Norseman Resort & Aspinquid Resort
01.2021 - 01.2024
Guest Services Associate
Juniper Hill Inn & Gorges Grant Hotel
01.2021 - 01.2023
Guest Services Agent
Benbow Historic Inn
01.2015 - 01.2018
Bachelor's Degree - Journalism
University of the West Indies, Mona
Degree of Associates - Humanities
St. Jago School
Social Media Marketing Certification -
ICreate Institute
Similar Profiles
Louis HeckLouis Heck
Grounds Crew Member at Juniper Hill Golf CourseGrounds Crew Member at Juniper Hill Golf Course
Gabriel KingmanGabriel Kingman
Host at Juniper Hill Restaurant and BarHost at Juniper Hill Restaurant and Bar
Ryan SimonelliRyan Simonelli
Expeditor/Food Runner at Juniper Hill Restaurant and BarExpeditor/Food Runner at Juniper Hill Restaurant and Bar