Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Shaquiel Elvy

Kingston

Summary

With a strong background in customer service, I've navigated diverse roles to refine my skills. From serving as an HR assistant for Amazon to handling complex insurance inquiries at Sagility, I've honed my ability to manage high-volume customer interactions effectively. As a Community Service Associate, I specialized in mediation and comprehensive support for Airbnb hosts and guests. My experience as a Customer Support Agent at Clipboard Health further solidified my expertise in providing top-tier assistance to healthcare professionals and facilities. Proficient in various software and driven by a passion for excellence, I'm equipped to contribute effectively to organizational goals while fostering personal growth and development.

Overview

3
3
years of professional experience

Work History

Customer Support Agent

Clipboard Health
09.2023 - 12.2023
  • Responding to chats and emails from healthcare professionals
  • Assisting professionals with schedule-related inquiries
  • Assisting with attendance issues and time off

Community Service Associate

Sutherland Global
01.2023 - 03.2023
  • Accepting inbound calls from Airbnb customers
  • Conducting Research for guest
  • Responding to emails and chats from guest and host
  • Acting as a mediator between guests and hosts

Brand Advocate

Sagility
08.2022 - 01.2023
  • Accepting inbound calls
  • Handling insurance-related queries
  • Troubleshooting technical-related issues
  • Updating member information in CRM

Customer Service Associate

Sutherland Global
09.2020 - 08.2022
  • Accepting inbound calls from employees
  • Troubleshooting technical-related issues
  • Handling pay-related inquiries from employees
  • Handling schedule and time off-related queries for employees.

Education

High School Diploma -

Manchester High School
08.2020

B. Sc. Computing -

University of Technology, Jamaica
11.2025

Skills

undefined

Activities

  • Student Mentor, Manchester High School, 2018, 2019
  • Vice President, Movements in Poetry and Writing Club, 2019, 2020

References

  • Crious Cousins - +1 (876) 424-8615
  • Shelly-Ann Sibblies - +1 (876) 771-8266

Timeline

Customer Support Agent

Clipboard Health
09.2023 - 12.2023

Community Service Associate

Sutherland Global
01.2023 - 03.2023

Brand Advocate

Sagility
08.2022 - 01.2023

Customer Service Associate

Sutherland Global
09.2020 - 08.2022

High School Diploma -

Manchester High School

B. Sc. Computing -

University of Technology, Jamaica

Similar Profiles

CREATE PROFILE
Shaquiel Elvy