SHANTY SEWELL
Scarlett Hall Meadows, Runaway Bay P.O.,St. Ann
Summary
Experienced hospitality and concierge professional with over 10 years of luxury resort experience. Proven ability to deliver high-end guest services, manage confidential records, train teams, and handle high-volume operations with precision. Recognized for exceptional customer engagement, operational accuracy, and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
VIP Concierge
Grand Bahia Principe - Privilege Club
01.2017 - Current
- Deliver luxury-level concierge services to 45+ VIP guests daily, ensuring personalized and memorable experiences.
- Maintain confidential guest records while adhering to EEO compliance and data protection standards.
- Train and mentor 16 new team members, improving service consistency and operational efficiency.
- Manage high-volume check-ins, private check-outs, transportation logistics, and special guest arrangements.
- Increased Privilege Club membership accounts by 8% through proactive communication and service engagement.
- Reconcile all-inclusive armband transactions exceeding USD $10,000 quarterly with full accuracy.
Concierge Public Relations Agent
Grand Bahia Principe
01.2012 - 01.2013
- Provided comprehensive information on attractions, dining, transportation, and resort amenities.
- Managed public relations announcements, guest correspondence, and internal communications.
- Coordinated special guest requests and VIP arrangements, achieving 100% guest satisfaction.
- Earned recognition awards for service excellence and guest engagement.
Front Desk Agent
Grand Bahia Principe
01.2011 - 01.2012
- Processed 600+ daily guest check-ins and check-outs with speed and accuracy.
- Utilized LMS to confirm and modify reservations efficiently.
- Performed cashiering duties exceeding USD $1M with zero discrepancies.
- Executed accurate currency exchanges and guest account postings.
Education
High School Diploma - Business Administration & EDPM
Ocho Rios High School
Skills
Customer Service Excellence, Administrative Support, VIP Guest Relations, ConflictResolution, Team Leadership & Training, Multi‑Line Phone Systems, Record Management,Upselling & Service Promotion, Hotel Operations Support
Certification
- Team Jamaica TPDCo. Certificate, 01/01/13
- HEART Trust/NTA Office Administration Levels 1 & 2
- EEO Compliance Training, 01/01/17
- Customer Service Fundamentals, 01/01/12
References
Available upon request
Timeline
VIP Concierge
Grand Bahia Principe - Privilege Club
01.2017 - Current
Concierge Public Relations Agent
Grand Bahia Principe
01.2012 - 01.2013
Front Desk Agent
Grand Bahia Principe
01.2011 - 01.2012
High School Diploma - Business Administration & EDPM
Ocho Rios High School